Customer service line constantly busy

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Post Office Travel Insurance - www.postoffice.co.uk
★★☆☆☆
2.1
From 75 reviews
28.0% of users recommend this

  • Value For Money

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Kyson13's review of Post Office Travel Insurance - www.postoffice.co.uk

“Customer service line constantly busy”

★☆☆☆☆

written by Kyson13 on 06/02/2015

Have tried to contact the postoffice three times and have waited over 30 minutes on each occasion before being put through a customer service adviser. After having to speak to a manager on the third occasion and was promised a return call the following day, I am again in a queue that is still waiting to be answered. The recorded message keeps stating apologies for high call volumes and please expect to wait unto ten minutes for the call to be answered. Its a joke! Totally peeved. They will cover my unaccompanied niece and nephew for a trip to Canada but the policy document says those travelling under 18 must be accompanied by an adult. They can do the cover and they have told me this. I just want something in writing to state that they are covered. They apparently do not have then facilities to even just send an a one sentence email to confirm this. Now holding for 27 mins ffs!

  • Single trip insurance

    Type of Insurance

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