Would not recommend to my bigest enemy

We had a I Pad stolen in Tenerife Airport while going through security.My wife phoned up was told we could'nt claim.I once worked for an insurance company so i knew we could claim.After half an hour on the phone with probabley a new adviser who hadn't got a clue what he was doing because every time i answered one of his questions he said he would have to speak to someone and then came back with another question.We eventually proceeded with my claim sent receipts a photo of the original packing serial number whatever they wanted we did this was all to save time hoping i would be paid for my claim.This was done middle of February every time we contacted them they came back with excuse after excuse.Their latest request was for me to write to Tenerife Airport to see if they had found my I Pad i thought they were having a laugh to put it politely so i phoned them again saying do they honestly think i will get a reply.They have told me they will get in touch with the airport direct.This was about 3 weeks ago still no reply so last monday i sent them an email telling them i will be contacting the insurance ombudsman but still no reply.I sent Lloyds TSB an email about a month ago telling them of my problem thery said they would get back to me within a week still waiting.We have had this Platinum policy for a number of years we travel three times a year yet when we put a genuine claim in for the first time we get nothing but hassle.What worries me is if one of us is taken ill while on holiday.