Intana Reviews - www.intana-assist.com

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Latest Reviews

★☆☆☆☆

“Don't get this insurance”

Written on: 15/11/2017 by EzrelaBella (1 review written)

I took out this insurance with Intana it cost me a lot just for a week it was a holiday insurance with them my Son was taken badly I'll whilst away I rang the emergency number and was told to get ourselves to a state hospital and use my EHIC card the taxi was at least £100 one way only we had no option but to come home early as my Son started to develop a fever I could not claim a penny from them dispute all my proofs and their attitude was both rude and hostile I didn't even get my money back… Read Full Review

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★☆☆☆☆

“Dishonest and unprofessional”

Written on: 30/10/2017 by Anniemac16433 (1 review written)

Was advised by female call agent that my claim would be processed and I would receive my money in 3-5 days. She then kept me on the line to complete a survey (bizarre scenario having to ask questions about your own conduct and also puts claimant in difficult position as you feel less able to speak your mind). Two weeks later and still no sign of it. Phoned up and spoke with successive call agents and none have bothered to get back to me and I am still without my money… Read Full Review

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★☆☆☆☆

“they won't do anything for yoy”

Written on: 08/07/2017 by EvangelineMcClure (1 review written)

My flight from A to B had been delaying for almost 8 hours and then was canceled around 11pm (because there was some fuel problem at the airport), so I stayed at the airport A trying to get a replaced ticket from the airline, until next morning, the queue was still horrible so that I had to booked new tickets on my own through another airline. At the same time, I already missed the connecting flight from airport B to C. Anyway, after coming back from my trip, I prepared every reference and sent… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 26/05/2017 by Belindam430 (1 review written)

So purchased insurance as relative ill in Canada. Provided death certificate as asked. They refused the claim. I argued they agreed to honour but now want deceased's medical details as if she was on medication or terminally ill insurance does not cover it. She was 84 for gods sake of course she would have been on medication. Aunt died 12 hours after we booked flight so could not go. WASTE OF TIME BUYING THE INSURANCE… Read Full Review

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★☆☆☆☆

“Avoid Columbus/Intana”

Written on: 22/12/2016

This group of companies offers cheap insurance products. In the event you need to make a claim, you will realise the error of your ways. There is no streamlined process, forms to fill in that are mostly not relevant to the nature of your claim, and months of delays and misery to follow. Best advice is to avoid, or contact the finance ombudsman on day 1. You will be needing their help… Read Full Review

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★☆☆☆☆

“Holiday accident claim ”

Written on: 21/11/2016 by Willow124 (1 review written)

I would not recommend anyone to take out insurance with this company as they are a complete and utter waste of time. Sent in a claim end of july 2016 had nothing but being pushed from pillar to post with all departments. Even head in charge never replies to emails. Got letter through this morning saying they are not paying the American hospital bill. After all this time Ive to pay it myself and it could have been paid on day one if they just told me the truth. The people in America who my… Read Full Review

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★☆☆☆☆

“Rejected my claim”

Written on: 05/07/2016 by Kylexy (1 review written)

Rejected my claim because I 'didn't take reasonable care of my property'. Complete joke of an underwriter. Do not use! And therefore do no use Columbus direct!… Read Full Review

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★☆☆☆☆

“Incompetent ,bullying abuse of power. Remove from...”

Written on: 17/02/2016 by Poole99 (1 review written)

Incompetent staff: claims and complaints department. Bullying and intimidating tactics to frustrate claimants .repeated questions and too many people handling one claim. Staff want claimant's bank account details although policy contract wants only receipts. Very careless and asking irrelevant questions repeatedly although the staff has all the required documents to assess the claim. Lost luggage on holiday last year still waiting. ..for claim to be assessed. .asking for more information not… Read Full Review

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★☆☆☆☆

“Don't get insurance”

Written on: 04/01/2016 by hnPatterson21 (1 review written)

Husband sustained life threatening injury in work two days prior to flying to palma nova. Put a claim for the cost of holiday as we were unable to go. 8months on we still have not had any money refunded. Intana do not reply to our emails and there's no phone number to contact them. I'm infuriated with the way we've been treated. We paid our holiday insurance in good faith with the comfort of knowing that we'd be covered for any mishaps. I forwarded all the documents that they requested along… Read Full Review

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