Awful after 4 months of admin nightmare still no resolution

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Direct Line Travel Insurance
★★★☆☆
2.7
From 26 reviews
42.0% of users recommend this

  • Value For Money

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Reesfh42's review of Direct Line Travel Insurance

“Awful after 4 months of admin nightmare still no...”

★☆☆☆☆

written by Reesfh42 on 13/11/2017

Communication is poor and delayed with information given changing. Also constantly having to go through all the basics as you never deal with the same person. Their upload system for documents needs work as they do not see the upload dates which has led to enormous confusion. I have abandoned the claim and just swallowed the cost. I will never use them again. Sad as there house insurance has always been amazing.

  • Annual

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  • Unsuccessful

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