written by Jase53 on 06/11/2016
Booked travel insurance for two holidays which we had to cancel. My husband was diagnosed with a serious medical condition. They did everything they could to make the process difficult. After sending report after report and giving them everything the asked for they denied our claim.
You never spoke to the same person twice and the majority of the time they couldn't care less. Will never ever use this company again. They are a disgrace. You feel like they are making it so complicated that eventually you will just give up.
Finally went to the ombudsman who upheld our claim so should get some money back eventually.
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