Stuck in Japan

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Axa Travel Insurance
★☆☆☆☆
1.4
From 178 reviews
11.0% of users recommend this

  • Value For Money

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bobby25578's review of Axa Travel Insurance

“Stuck in Japan”

★☆☆☆☆

written by bobby25578 on 10/05/2016

My father was taken ill in Japan. He is still in hospital, with no support for my mother who is out there with him. It deteriorated rapidly, and both my brother and I had to fly out as an emergency to Japan leaving our families and jobs. Despite being here a week, and chasing them a day, we still are no further in getting my father home, who is better, and is fit to travel. All correspondence is done through a Spanish office in Barcelona, and incorrect information is requested all the time delaying a plan. They are more interested in checking whether there is coverage, before looking after you. I could go on and on, but feel exhausted.

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