company makes mistakes & keeps your money.

Opodo Reviews - opodo.com
★☆☆☆☆
1.1
5.0% of users recommend this

ANOMUS's review of Opodo Reviews - opodo.com

“company makes mistakes and keeps your money. ”

★☆☆☆☆

written by ANOMUS on 21/02/2016

Avoid this site they made a mistake with my booking and would not refund any of the cost incured in booking my flight. Ryanair were very helpful and altered the booking for me without charge because it was within 24 hours since since the booking was made. I telephoned opodo several times but there was no way they would give me a refund. So be carful when your trying to get a economy flight, as this site always seems to pop up but does not offer you a good deal with the amount of added charges they load on to the booking price,. It's betteer to book directly with the carrier if you can. To summarise i was charged double the price of the ticket by opodo and they would not give me a refund when there site made a mistake with entering my flight destination. I then paid ryan air the correct ticket price. So my cheap flight tuned out to be very expensive, especially when you add on all the telephone calls.

Opodo's Response to ANOMUS's Review

Written on: 04/03/2016

Hi,

We are disappointed to read that our level of customer service has fallen below your expectations.

However, we must inform you that bookings are made directly by our Customers in our website and flights are confirmed depending exclusively on the selections made by the Customers.

Furthermore, we inform you that as stated in our T&C, in order to process any refund, we need the authorization of the airline.

However, we would like to check your booking and advise you based on our records. In order to do that, please reply this comment by providing us your booking code and your full name.

Please accept our apologies for any inconvenience caused.

Kind regards,

Lucy - Opodo Customer Care Team -



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