Viator Tour Reviews - www.viator.com

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Latest Reviews

★☆☆☆☆

“Ostrich customer service”

Written on: 10/11/2017 by Detsharon (1 review written)

Worst customer service when I contacted them after a tour in Rome. No follow up at all and on hold for hours. I would compare them to an ostrich sticking their head in the sand to ignore an issue… Read Full Review

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★☆☆☆☆

“Can't Cancel!”

Written on: 07/11/2017 by Gibbs485 (1 review written)

I tried reaching them with no return call. They internet add for Alcatraz is false info and you cannot cancel and get a refund. You think you cancel and yet they will not honor their own refund policy when you find out what you booked was not what it really is. Do NOT trust them they will not do the right thing.  I wished I had check reviews before wasting my time and energy trying to book a tour. Will NEVER use them again EVER!… Read Full Review

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★☆☆☆☆

“Two Thumbs Way Down”

Written on: 02/11/2017 by Cgburns (1 review written)

I cannot give a low enough review. This is the only negative review about any business I can recall taking the time to compose. I made an on line tour reservation of Washington DC and almost immediately realized we would not be able to attend the time I mistakenly chose. I called VIATOR immediately. Within mins of my reservation. I explained everything. I asked for a refund. They refused to refund my money. Ridiculous! Of course it took 3 phone calls to seek the refund. They made the process… Read Full Review

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★☆☆☆☆

“Testrerverde food tour”

Written on: 29/10/2017 by Scottyf441 (1 review written)

Read the description of this tour and it seemed good. $168 for two of us. We were terribly disappointed. Our guide was very entertaining but the foodie part was so bad we left before the last two stops . First stop, sample a few different kinds of cheese. Small pieces. Then on to a Baccala tasting Basically deep fried cod. One piece and glass of cheap wine. Tasted terrible. Third stop a small slice of cheese pizza. Nothing to drink. Then we went to a Bruschette shop good bread… Read Full Review

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★☆☆☆☆

“STOLE MY MONEY”

Written on: 25/10/2017 by KCkkckckckckckckckckckckck (1 review written)

 I was in San Diego with my mum for a trip .. we decided to go to Mexico for a day so booked about 21 hours in advance through Viator ... Money was taken from my account $300 Australian dollars... i got a confirmation email and it said confirmed once i finished the booking. I put my address down on the website. The email said to confirm address with the booking company 48 hours before. Now how can i confirm a booking with a company 48 hours before when i booked it 22 hours before. Oh and they… Read Full Review

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Melisag's Response to KCkkckckckckckckckckckckck's Review

Written on: 04/11/2017

They stole mine too in San Francisco. False advertising to see Alcatraz. DO NOT BOOK WITH THEM! EVER! I lost $273. ONLY BOOK WITH STATE TO SEE Alcatraz.

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★☆☆☆☆

“Viator - Never Again! Pathetic customer service”

Written on: 13/10/2017 by aneilthakkar (1 review written)

I would recommend not to use viator. I booked a ticket from viator.com and now I am suffering with the lead travelers name change, when I booked they said they will be able to change lead travelers name at the later date but now they are not supporting. Their checkout page suggest, "For security purposes the lead traveler's name must match the name on the credit card used for this booking, and the credit card used for this booking must be presented at the time of travel and/or redemption. If… Read Full Review

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★★☆☆☆

“Dresden day trip tour from Berlin”

Written on: 06/10/2017 by Hunterpx316 (1 review written)

Tour promised two hour bus ride from Berlin to Dresden, turned out to be three hours there, 2.6 hours back. Felt like the driver was instructed to take it slow going there to minimize the time guide had to spend with us. Tour guide had knowledge of some history and landmarks but obviously no personal knowledge of the city, like he had memorized the Cliff Notes on Dresden. Guide was dressed shabbily and seemed to have a hard time keeping his pants up. Following him around the city, I quickly… Read Full Review

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★★★★★

“Lost cell phone in Italy”

Written on: 29/09/2017

After the completion of our Pompeii tour in Italy, I discovered I had left my cell phone on the tour bus. I was able to get ahold of the tour booking agent and explained the details of my dilemma. I was then told to call back later that evening. Going back to our hotel the Nap Luxury, I found a handwritten letter on the bed stating the agency found my phone but was unable to contract me so they contacted the hotel. Within 1 hour the tour representative personally delivered my cell phone to… Read Full Review

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★★★★★

“Best of Lisbon”

Written on: 11/09/2017 by Mybagsarepacked (1 review written)

I arranged for a three-hour tuk-tuk tour of Lisbon in September 2017 to get a feel for the city and which sites I would want to return to and spend more time at. My guide made this tour one of the best city tours I've taken.She was professional and friendly, very knowledgeable and able to answer all of my questions. The person I dealt with provided great historical and cultural information and her passion and pride for the city was evident. I always recommend Viator, but this time I'm… Read Full Review

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★★★☆☆

“NOT FOLLOWING UP WITH CRITICAL REVIEWS”

Written on: 11/09/2017 by Jocelynr419 (1 review written)

DISAPPOINTED AFTER MANY TOURS WITH VIATOR 25 PLUS WE'VE HAD SEVERAL TERRIBLE GUIDES I'VE SEEN NO RESPONSE FROM VIATOR AND EVEN THOUGH I'VE SEEN OTHER NEGATIVE REVIEWS THEY STILL SHOW IT 5 STARS.EASY TO USE BUT NOT THE BEST… Read Full Review

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★★★★★

“Maravilloso viaje!”

Written on: 29/08/2017 by rachelmafia (1 review written)

Espectacular viaje a la fortaleza de Poenari (merece la pena subir los 1480 escalones), Monasterio de Curtea de Arges y los Cárpatos, el paisaje fue impresionante, Vlad nuestro guía fue encantador en todo momento y una fuente inagotable de conocimiento sobre la historia de Rumanía, excursión 100% recomendable para conocer mejor este hermoso país… Read Full Review

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★★★★★

“Best excursion yet!!!”

Written on: 19/08/2017 by xyxyxyXY (1 review written)

At the beginning of August we took a 3 day tour of St. Petersburg,Russia. My husband and I were very happy with it. The itinerary was as described on their web site. Our tour leader was a very knowledgeable young lady regarding anything in St. Petersburg. Not only did she constantly enlighten us on various attractions, but she also made sure we had chances to shop and made sure we had bathroom facilities available. Our bus driver went the extra mile also. He always was available to help us… Read Full Review

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★☆☆☆☆

“Seine River Bistro Dinner Cruise”

Written on: 16/08/2017 by UrijahHowe58 (1 review written)

Worst dinner cruise ever... and I've been on several. Difficult to find port with poor signage and directions. Boat is extremely shabby and dirty. Dirty Windows with spider webs and spiders on the inside. Chairs were wobbly; airplane style trays to eat off of with a role sitting directly on the tray as we sat down. Unfriendly and almost rude server. The food was inedible; two of us had duck that was so hard we couldn't even cut it with a knife. No music or atmosphere and no narration… Read Full Review

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★★★★★

“Berlin walking tour”

Written on: 01/08/2017

Did a great walking tour in Berlin. The guide (Will) was amazing. Very knowledgable. Kept the group interested and covered everyones questions. Would recommend this to everyone visiting Berlin for the first time… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 29/07/2017 by KathyAlda (1 review written)

I am extremely disappointed and aggravated. I cannot understand how people can be so inconsiderate. My dad and I booked a rafting trip for 6 people on a Friday afternoon. That same day my grandmother was recovering in the hospital from surgery. She had surgery that Wednesday. Friday night my aunt was also admitted to the hospital. Saturday morning my baby cousin was born and my grandmother's conditioning was worsening. How in my right mind would I abandon them there at the hospital to go to a… Read Full Review

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★☆☆☆☆

“BAD BAD EXPERIENCE”

Written on: 23/07/2017 by alspok (1 review written)

I BOOKED 3 TOURS WITH VIATOR..HOP ON HOFF in BUDAPEST..the tour bus was NOT AIR CONDITIONED..you could sit up stairs it was 94 and fry and sit below and bake The other two were in Malta,same thing except it was 103... I think the drivers were told not to turn on the AIR. Stay away, or ask...when the weather is this hotline should have better option then to FRY or BA… Read Full Review

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★★☆☆☆

“Unhelpful Company”

Written on: 16/07/2017 by Dixonar308 (1 review written)

We booked at least 8 different tours for our recent holiday to California and 1 happended to have the wrong date on it which we didn't notice until we turned up to the tour. We had to purchase further tickets in order to take the tour. We contacted Viator but they didn't want to know. All purchases are final but you would think they might have noticed 1 out of 8 tours was the wrong date. Won't be using Viator again, the tours we took were all good but tobe honest could have booked them all on… Read Full Review

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★☆☆☆☆

“Punta Cana Tour Not Serviced and No refunds”

Written on: 15/07/2017

We booked a Punta Cana tour via Viator. The tour operator did not arrive on the scheduled time. We left and purchased another tour just to spend our time. We asked for a refund but were not refunded the amount. They said that operator arrived 10 minutes late and we were flagged for a no show. Worst experience in a tour. Will not used Viator again nor will I recommend it to anyone I know… Read Full Review

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★☆☆☆☆

“Viator bad customer service”

Written on: 07/07/2017 by Sbirko (1 review written)

We rang through to viator personally as we were going to Amercia for our honeymoon and not having the experience we wanted to get everything perfect, all our requests as were handle very well. Once we got to LA we had a taxi booked to pick us up which we had no issues however for the return journey viator booked a different company which we did not realize, I rang the taxi company 8am on the Sunday morning to confirm the pickup the following day which no one answered and I left a message asking… Read Full Review

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★★★★★

“Washington ,DC Private tour via van”

Written on: 04/07/2017 by Beasley199 (1 review written)

My husband and I took our twin 10 yr. old grandsons for a trip to Washington DC. for the first time on June 26. Getting a private driver to take us to the places we wanted them to see was the way to go. Our driver was the best! He told us about the history of Washington while driving us around.I couldn't find a tour that took us to Ford Theater, Arlington Cemetery , the Lincoln Memorial, Vietnam Memorial and the Washington Monument. We didn't know our way around the city and didn't want to… Read Full Review

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