PROTECT YOURSELF FROM THEM!!

We booked a ticket for our daughter and a friend for the very special occasion of spending the NEW YEAR with us.
They are doctors and with great difficulty they managed to get leave and were excited to spend the new years celebrating with us. We made the fatal mistake of booking with these people with fake names. We gave them our credit card number and OKAYed the transaction. We told them that this was very important to us and they reassured us that we would be very happy. They sent us the itinerary and the confirmation number of the flight which we forwarded to our daughter and her fiance. We then did other tour bookings and paid for special things for them to do. Our friends took the effort to set up dinners to meet them.
Three days later , close to the date, they shamelessly called saying that they "thought" they could get that price but since they couldnt, the tickets were cancelled. When we questioned them as to why they did not alert us immediately, they said they were trying to get the ticket AFTER THEY SENT US A CONFIRMED NPR NUMBER!!!
We have dealt with many many travel sites over the years but this one FROM HELL!!
They did not make the deal good or rectify the situation.
We were stuck with a lot of heartache. lost reservation payments, disappointed friends, an UNFULFILLED NEW YEAR and anger.
How shall I spell horrible,,, Boketo!