eShores, www.eshores.co.uk

★★★★★
4.9
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Latest Reviews

“Would never recommend ”

★☆☆☆☆

written by Radhatter on 26/09/2023

We booked an all inclusive (flights, transfers and hotel accommodation) for £5,800 for a family of 4 for 11 nights in August 2023 with eShores. The majority of the experience was fine with the exception of one particular property in Santorini which was completely unsuitable, noisy, had insufficient beds, and smelt like a sewer. Most distressing was that my wife who sat in the bed was covered in insect bites. After a complaint to eShores they told me to speak to the receptionist. We returned to the hotel to do so and were guaranteed a refund. The owner then appeared on the scene and because threatening and refused to refund me. We left as I was shaken by the experience as was my family. We had no alternative but to leave the hotel as we felt threatened by the owner had to find and book and pay for the accommodation at an alternative property ourselves. We have never been reimbursed for the €1,400 for that nor any refund from the Ambience Suites Hotel. As a hotelier with over 30 years as a General Manager in luxury properties around the world I am utterly disgusted and appalled by the lack of support from eShores and I will never use them again. 
After sending a complaint to the eShores team, and receiving a bad excuse of an apology 28 days later; I feel in the future I will do all the bookings myself. Where they may claim to take care of every detail, and that the customer comes first, I just don’t believe it having experienced this.

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“Fantastic Holiday”

★★★★★

written by Laurence10 on 15/07/2022

I would like to thank Eshores for organising a fantastic 9 day holiday to Athens , Santorini and Mykonos. The logistics was fantastic as was the locations of the hotels thank you.

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“The person I dealt with is one HELL of a trip...”

★★★★★

written by Jaidync286 on 16/03/2018

The person I dealt with is one HELL of a trip organiser. 1st was a wonderful and enjoyable trip to Aus and New Zealand. 2nd was a very busy enjoyable trip to India's golden triangle plus safari to see tigers and sloth bears and then to top it all off was a very relaxing beach break/holiday in Goa. The person I dealt with has organised for us a three week holiday to Hawaiin Islands and a week in San Francisco for our 25th wedding anniversari ( hope we get upgraded on flights to at least business clas. SEE WHAT YOU CAN ACHIEVE.). This person has also organised a 4 night break for both myself an Son for his 21st Birthday ( come on tables and bandits). It was brought to my attention by my daughter that I did not give her a holiday for her 21st (now 23 and a half, so she has organised a4 day trip to Boston USA for both my Wife and Daughter for the same time as Me. With all she has achieved with the past holidays(BRILL) these should be no different. THANK YOU VERY MUCH. 

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“Fab Fab Holiday”

★★★★★

written by noelynp on 12/03/2018

The advice I received when planning the itinerary was excellent and enabled me to book a varied, exciting tour of Vietnam, Cambodia and Laos with great accommodation throughout.

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“Great time”

★★★★★

written by norpiledavid on 09/03/2018

eshores has helped us arrange our trip to thailand and vietnam for my 60th birthday along with my wife and two other couples. eshores does a fantastic job sorting our holidays out for us, this is why we are going to use there professionalism for our next adventure. all at eshores are a great help and that's why we keep using them. everything on our trip ran like clockwork, just as before on previous trips, keep up the good work its nice to know people cares.

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“Awful ”

★☆☆☆☆

written by on 08/01/2018

We booked with this company. I was taken I’ll before we could go on the holiday. We had paid over 5000 deposit when we had to cancel they refused to return any of the money insisting they had booked the journey. Gave us 500 as a goodwill gesture . Shameless company I would never deal with then again

Lockemup1's Comment

Written on: 11/04/2018

With respect, If the Company has paid for the flights/ trip/holiday, surely you were covered by your travel insurance? It is not the responsibility of the travel company, so I would say you were extremely lucky to get a goodwill gesture. Probably the amount they received for arranging your trip.

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“Honeymoon in Thailand”

★★★★★

written by CarmenCrompton on 05/09/2016

What fantastic service!! It made planning our honeymoon a breeze! We got a great deal, much cheaper than other agents on the market. The actual honeymoon was a dream come true, a perfect mixture of adventure and luxury. The hotels recommend by the agents were perfect, we could not have asked for better. Private transfers were organized from the different hotels and to and from the airport, this definitely made our trip much more enjoyable. We also got a lounge at Heathrow on recommendation by the agent which was great and started our holiday off perfectly. I would definite use again and recommend to my friends and family.

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“Marvelous service I will only book with them in future.”

★★★★★

written by davidjmansfield1234 on 05/07/2016

I was looking for a price for a holiday that i intended to book to ocho rios, jamaica. By chance through google i found eshores, i had never dealt with them before. I phoned and was looked after by the person i dealt with who was extremely polite and courteous. She gave me all the time that i needed. Answered all my questions and came back to me with a very reasonable quote for the hotel that i was interested in. I had intended to shop around but because of the great service i just placed my booking there and then. Thanks once again to the person i dealt with.

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“South Africa Round Trip”

★★★★★

written by 81Todd on 27/11/2014

My partner and I had a fantastic time travelling from Cape Town along the garden route to Knysna and back to Stellenbosch. Eshores picked some excellent hotels for us, all of which were in top locations. Personal highlight was Spier Stellenbosch, a beautiful estate in the winelands. Cape Heritage in Cape Town is really unique and we enjoyed the family feeling. Protea Knysna is in a top location right at the waterfront, offering a great selection of restaurants and bars. All hotels were great quality and there was nothing to criticise. Everything was well organised, on time, and exactly what we were looking for. I would definitely book with eshores again.

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“Amazing Honeymoon, thank you eShores!!”

★★★★★

written by lollym1406 on 17/11/2014

My husband and I recently got back from our honeymoon to Las Vegas and Mexico all coordinated by eShores and we couldn't have asked for a better service! Everything ran extremely smoothly from booking the holiday to when we (unfortunately!)had to fly home! I'll definitely be using these guys again. The price for our holiday was the best we could find by far and we didn't have to compromise on anything we wanted. Even when our internal US flights were cancelled the team were extremely quick to get this sorted for us and kept me up to date every step of the way - even picking up the difference in the cost of the flights! The guys were always on hand to answer any questions I had regarding my booking or the trip in general, it's a really personal and genuine service they offered throughout! Thanks guys!

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“Came recommended and have already recommended to others”

★★★★★

written by jessheartstea on 29/08/2014

We were given an eshores contact by our best friends. They had arranged their honeymoon with eshores and suggested we do the same. We already had quotes from a couple of the main high street travel agents but eshores were able to offer us a considerably more reasonable price. Our contact was also extremely helpful and replied to my emails very quickly, he gave us lots of time to look at different options and made some really good suggestions that certainly made our honeymoon the best it could have been. We had an incredible time and the hotels, transfers and flights were just as we wanted. Excellent service, excellent advice, excellent holiday! We will certainly use eshores again.

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“The only travel company I will use”

★★★★★

written by Sal8593 on 16/06/2014

I am a pretty fussy traveller. I have very specific ideas about what I want to do, where I want to go and even which hotels I want to stay in. I enjoy researching trips to the finest if detail and I get competitive prices... then one day I stumbled upon eshores in my quest to see if a travel company could match my quote. Not only did they do that, but they came in £100 cheaper and managed to get connections for all my internal flights and someone to meet me at the airport and transport me to the next leg of the journey. Gavin is second to none for his patience, tenacity and personal interest in each and every booking I have made with eshores. No amount of research is too much and they will make every effort to accommodate any request or changes to thw itinerary. I would never use any another travel agent now. I cannot fault eshores and thank them for Thailand 2009, Peru 2010 and China 2014.

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“California & Las Vegas road trip - wow”

★★★★★

written by hayleyboo17 on 04/06/2014

I booked my holiday through E-Shores after finding them on google. From start to end the service was brilliant, she was simply great. I had never been on a multi centre holiday before and was worried about the hotel/hire car locations etc and arriving safely at each destination. I literally had nothing to worry about, the hotel and car hire locations could not have been better, the whole holiday was entirely flawless. The best holiday I have ever been on in my life and will be booking with E-Shores again in the near future. Thank you so much for arranging the holiday of a life time. Simply brilliant service.

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“Golden Triangle America”

★★★★★

written by debshudson1 on 04/06/2014

We traveled to Los Angeles for 3 nights, then onto Las Vegas for 5 nights then onto San Francisco for 2 nights........... It was fantastic! Our tailormade holiday was arranged to perfection by E-Shores. As we were travelling to 3 destinations, the travel arrangements needed to flow and be seemless......... and that's exactly how it was. The staff were excellent and professional in every way and the holiday was amazing. The flights and hotels were superb. My husband and I had a holiday of a lifetime. Thank you E-Shores!

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“A perfect wedding a perfect Honeymoon hand built by...”

★★★★★

written by on 29/05/2014

A. Just a quick note to thank you and e-shores (but especially you) for the wonderful honeymoon you arranged for my daughter and her new husband It was the perfect wedding, topped off with the perfect honeymoon in every detail. Your suggestions were spot on, so glad we went with them. They adored Dubai and the Maldives just blew them away. The friendly and efficient way in which the rough outline of the trip was moulded into an amazing journey by you was brilliant. You gave them the perfect start to now kick on with their new life together, with many wonderful memories You did your company proud girl !!! Thanks for everything Kind regards

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“thank you very much”

★★★★★

written by BelenScott427 on 19/05/2014

just a line to thank you for organising our two centre usa holiday new york first then on to las vegas everything you organised went perfectly as a group of nine i was worried but shouldnt have would reccomend to any friend or family thanks again

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“New York, Boston & Washington”

★★★★★

written by Jamison372 on 07/05/2014

Just back from a 13 night stay. Had a fantastic time thanks to the advisor who did a great job organising our holiday. This is the second time we have chose Eshores to do our multi city U.S. tours. Both times our hotels were very nice and in safe areas of each city. Will be booking our next holiday with Eshores as they offer a great service and reasonable prices. 100% satisfied

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“las vegas-yosemite park-san francisco”

★★★★☆

written by on 04/05/2014

From the moment I phoned for a quote I couldnt have got better service. Kadie anwsered all my queries by phone or e-mail with so much knowledge. The holiday went off with NO problems at all and that is the sign of a good job. From the selection of hotels to the car hire everything was fabulous. I did price the same holiday with another company who gave me a more expensive price and didnt have much of a clue about yosemite park at all!! When (not if) I book another multi stay holiday this is where i'll book.

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“Holiday review”

★★★★★

written by MarieAW on 01/05/2014

I would like to say a massive thank you to Eshores for organising a fantastic holiday for myself and my husband from sending my initial enquiry to my return home I have felt valued and nothing has been to much trouble. Customer care is second to none and every step of our holiday went like a dream.

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“Terrible agency for any who has disability requirement...”

★☆☆☆☆

written by Karterp194 on 09/04/2014

If you request needs as a disabled customer don't expect to get them honored and don't expect an apology for failures to provide what you would need to know before booking the holiday. No comprehension of needs of disabled wheelchair using holiday makers even when made aware of the holiday makers needs. Don't use them if you want to have a holiday that provides what you have requested. I have been disappointed by other agencies, but these guys are worse. Did not like the way the agency handled my holiday request, or how they handle complaints upon returning home. Whole experience has left me feeling highly upset. Left feeling insulted and highly disappointed by all. The failures of the holiday impacted upon our health. On top of this the holiday was a waste of money. I would have liked to know more before I made my purchase. Such as that my requests could not be met. If I had known I would not have made my purchase. If you are a wheelchair user you have been warned. This is a no star rating review.

Eshores's Comment

Written on: 11/04/2014

Thank you for taking the time to submit a review.

We genuinely care about every one of our clients. We do everything we can to make sure they get the most suitable holiday and everything runs smoothly whilst they are away, so I am extremely disappointed that your holiday didn’t meet with your expectations.

With regards your particular complaint, I am aware of the issue you’d encountered with the airline and I would like to personally apologise for them not honouring your request. I would like to assure you that your request was passed on to them and although airlines won’t guarantee requests, we are doing everything we can to find out why it wasn’t honoured.

I’m also disappointed to learn that you didn’t feel we dealt with your concerns satisfactorily, so I will contact you directly to keep you updated on the above. I’d also like to understand how we could have dealt with your complaint better, so no other client is left feeling let down by us. We get very few complaints, so I would like to assure you that when someone isn’t satisfied with their holiday we do take it very seriously and I’m sorry you have been left feeling disappointed with us.

Kind Regards, Gavin (eShores)

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