written by AnnieM1 on 29/04/2020
Blatant profiteering from a disgraceful company. Paid £3200 for 10 days which included a 7 day all-inclusive cruise with Cylestial Cruises. Only offered cruise payment refund which they claim is £1200. How can the MAIN component of the holiday amount to a refund of only one third the total cost? They claim the remainder (£2,000) is the cost of budget airline travel and 4 nights in budget hotels (one in poor part of Athens) and will not refund any of this. Won't breakdown costs and claim it is all to do with airlines. Totally laughable. Will pursue the remainder of this through the court. It is my mission to see this through...and I don't care how long, or how much it costs! Do NOT make the same mistake!
written by Msaito12 on 06/09/2019
When I complained about our jhang reviews of flight time and ended up coming back for more than seven hours later. I got no reply at all, I phoned several times and eventually a man told me the flight delay and missed the flight because of the short time of transit, all this advisor said it wasn’t their fault, but American Airline fault. This was the only answer I’ve got after one month and I had to keep phoning several times. We will ever use your company again for sure
written by Cox19 on 27/02/2019
We recently booked a late cruise with Worldwide Cruises to Central America and the Panama Canal. The consultant we dealt with was very profession, understanding and quick to respond to all our requirements. He dealt with all our queries very quickly and within an hour we had confirmation of our holiday. All the paperwork arrived two weeks prior to the trip. We had a fantastic holiday with everything running smoothly. Four transfer to and from the ship in limos were punctual and hassle free and the accommodation was a of a high standard and well located. We enjoyed the holiday so much that on our return we booked another cruise to Iceland in June
written by JMF14 on 21/02/2019
Was able to deal with all queries and give advice based on his own experience. Nothing was too much trouble and every question was answered very quickly. Particularly useful was researching suitable hotels in Los Angeles near the airport and the port. Refreshing to have no sales pressure - never placed in a position where I had to make a quick decision! Would certainly use the Company again - much better than the one who arranged our last Cruise.
written by Bigbridog on 19/02/2019
A quick and easy way to book a cruise at a reasonable price.
written by khEmery66 on 16/02/2019
This was the first time we have used Worldwide Cruises and if the holiday is as good as the information given to us by your representative we will definitely use them again.
written by AishaHutchinson on 14/02/2019
I have booked a cruise with WW Cruises UK for myself and friends. I have used other companies before but I thought the person I dealt with was excellent. He delved into all our options and requests and got back very quickly with all the information and was very helpful with the advice on all the aspects of the booking. I would recommend this company without hesitation.
written by Murdockpc203 on 12/02/2019
I was already aware of the trip I was looking for, but wanted it at a good price. The agent I spoke to listened to my requirements, made very relevant suggestions, was patient while I checked things on line (deck plans, room positions etc) while talking on the phone to them. The price quoted was very good compared with other sites and I agreed the plan. Later that day he rang back with the option of a better room at a minimal price increase - I couldn't refuse. Very impressed with the service.
written by Cynthiao384 on 01/02/2019
Better late than never with our review because we travelled last year. Simply put, from the beginning the person I dealt with listened to what we wanted and recommended a superb cabin. It was our 25th anniversary and our first cruise but thank goodness this man answered the phone when we called to book. He was patient, informative, provided great recommendations and even whilst on the holiday when we called to change hotels, he worked tirelessly to help make our dreams come true! To that man, you don’t know this but you are one reason our trip (Alaskan cruise on the Norwegian Pearl) was so memorable, so thank you very much. Only because of this man, will any future cruise we take be made through WorldWide Cruise Uk because no question was too foolish and all requests were considered, Thank you very much! To that man: you deserve a raise!
written by Petesutt on 01/02/2019
Really efficient, friendly and helpful service by the person I dealt with. Made it feel like my holiday not just a set package. He did his best to help me.
written by ejLopez239 on 31/01/2019
I found that the staff that dealt with me was friendly helpful and extremely informative gave me different options and talked me through explaining everything thoroughly I was very satisfied with the whole experience firm the first phonecall enquiry to the final booking confirmation. There was nothing I wasn't happy with. Excellent customer service.
written by on 30/01/2019
I spotted the holiday Memphis/New Orleans stay plus Cruise on a group holiday email and it appealed to me. I emailed the company world Wide cruises and was contacted via email, we sorted what my husband and I wanted from the holiday, extending centain elements of our visit and excluding certain tours which we were not really interested in. Rep was very informative in regard to the holiday and a weeks cruise which completes the holiday. Once everything was sorted via email I received a call and I booked the holiday. So far Im very happy with the way I was treated I am looking forward to our holiday and hope that it all goes as smoothly as booking it was.
written by PeterPHB on 28/01/2019
The person I dealt with was very helpful throughout the booking process. All my questions were answered speedily & efficiently.
written by on 24/01/2019
I cannot compliment the member of staff I dealt with enough he gave me the confidence to book with Worldwidecruisesuk a company I have never dealt with before. Nothing was too much trouble and all emails followed up so promptly and all questions answered and actions completed. Obviously someone with a lot of experience and great customer service. Very pleased with the deal and itinerary offered Many Thanks
written by on 23/01/2019
We were really impressed by the service provided by the person I dealt with. We had slightly complex booking requirements, among other things wanting an inside stateroom and a balcony stateroom as close as possible to keep our party together, and he made this very straightforward for us. Also very helpful in arranging cot etc for our infant and advising on all the services available on board, with extra insight from his own experiences on this ship. We won't hesitate to contact him immediately when planning our next break!
written by lyVargas340 on 21/01/2019
The staff member is very helpful. He was very happy to explain everything in detail and tried to make our requirements met. He kept his promise to call back / email and to arrange a hotel that suited our requests. After the trip, I may write any review about the journey. Hopefully it is very positive as well.
written by GitaM on 17/01/2019
The person I dealt with was very helpful, he was able to give me clear information and he did it very efficiently. This made it easy for me to make the booking I wanted.
written by rsMaldonado76 on 16/01/2019
Impressed by wwcs level of service. No pressure sales just courteous old fashioned advice with modern efficiency. Only hope that the service provided by my cruise company msc later this year matches the service I received when booking
written by sandra1560 on 14/01/2019
your representative was very helpful, professional and was able to provide all the information we needed to decide on booking this cruise. He provided the information on the flights cruise and hotels and was also able to help with the booking of our cabins. on the basis of that booking I would recommend anyone to book through Worldwide if they are going on a cruise
written by nelonepound on 11/01/2019
Fantastic service provided from the moment I sent my first email enquiry. The staff member who responded provided me with the most professional and comprehensive service I have ever had from any travel service. I have been fortunate to have travelled to many parts of the world and in so doing have used many travel companies. Worldwide cruises uk is by far the very best company I have dealt with and the travel consultant looking after me was fabulous. The total package was put together very efficiently and all costs were sent to me very quickly. There were no hidden extras and no pressure to “add on” additional services. Indeed I did add on several extras which I had not planned to do, purely because my enquiry for extras was calculated and explained so well. I shall be using this company for hopefully many other cruises and the flights and hotel package was excellent value for money. This is my first time using cruiseworld and I was initially a bit apprehensive as I have used another company for all my previous cruise holidays. The booking I made was for four adults with a request for business class seats, pre and post cruise 5 star hotel stays, in addition to a cruise. Well done to my travel representative and indeed to the whole company who present a very positive ethos to potential customers.
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