very disappointed

My husband and I booked with virgin this year as we always do but have found this time that there sales reps at the shops are not as efficient as in recent years.We enquired first about a fly drive holiday doing route 66 Chicago to Santa Monica.They were not as helpful as in recent years noone really got back to us.Went back in to actually book much better service on second visit so felt a bit better.We were told that we would be contacted if the car we chose was not available but noone did.We now have just paid are full deposit early to find out from the airlines not from virgin themselves that are direct flight to Chicago has been changed and that we are now flying to new York with a 4 and a half hour wait then on to delta to continue.We have looked into this and as of first of may there are no direct flights.really disappointed with virgin as are itinerary with them when we log in still says we are direct.we will be contacting virgin about this but felt to warn others before you pay your full amount which only then you discover as virgin seem to be keeping this quiet really upset as we have spent a lot of money and time on our dream getaway.