Amazing customer service, better than ever before

4.6 / 5
92% of users recommend this

zygma's review of Tropical Sky


“Amazing customer service, better than ever before”

Written on: 22/09/2013 by zygma (3 reviews written)

Not only was the same tour £200 cheaper per person with Tropical (American) Sky than with other companies, they also went the extra mile for us when we got stranded at Denver because of appalling British Airways service that saw us rebooked twice and late for our tour. Tropical Sky arranged for a transfer to the next tour stop in no time, and were in touch throughout. I will be seeking compensation for the lost part of the tour with BA, but the guys from Tropical Sky were amazing.

As for the tour, the company which TS outsources motorcoach tours to, ATI, seems a very reputable organisation. The tour director  and driver were the best we've had so far in terms of professionalism, approach and personality. They did their best to keep us happy, even making an extra stop which wasn't in the itinerary but requested by us, and rearranging the tour back to Mammoth Lakes when the route was reopened by authorities. Amazing service, thank you all.

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