Traveloka Reviews - www.traveloka.com

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Latest Reviews

★☆☆☆☆

“Bad service”

Written on: 14/11/2017

Service is a little bit ugly. No response and inappropriate behavior… Read Full Review

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★☆☆☆☆

“Very bad service even in emergency situations”

Written on: 25/10/2017 by Shyama (1 review written)

I will never use Traveloka ever again to do hotel bookings. I requested for a cancellation 2 hrs before the hotel cutoff time for free cancellation. I first called the hotel direct but they advised me that I can cancel but need to go through traveloka as it was booked via this company. So I put my request to Traveloka immediately. They told me they will come back with a response in 60mins but after more than 6 hrs I still did not get anything. So called back but I was surprised to hear that it… Read Full Review

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★☆☆☆☆

“Irresponsible company”

Written on: 06/10/2017 by 36Matthews (1 review written)

Totally inaccurate description on hotels booked. Imagine a scenario where you book with a branded hotel you are familiar with and when you show up in this new location the hotel is something totally different. E.g. You book Hilton on their app and when you showed up it's a dodgy dirty run down Hillman or some weird names. This was the problem I had to endure and spent over 3 hours arguing with both the hotel and traveloka management before deciding to just stuff them and go find another better… Read Full Review

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★☆☆☆☆

“If you want to avoid risks, don't use Traveloka”

Written on: 28/08/2017

I have booked a connecting flight from Singapore via Jakarta to my destination in Sumatra by Garuda, and Traveloka is specialized in Garuda flights. Garuda is notorious in changing their flight schedule or cancel flights very last minute, so they did to my flight 3 days before my departure. I contacted Traveloka to clarify the situation, but their helpdesk kept saying somebody responsible will call me back. They only emailed with me insufficient explanation, and I needed to call them back a… Read Full Review

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★☆☆☆☆

“Website not usable”

Written on: 28/08/2017

I've tried for over 2 weeks to purchase a ticket between 2 destinations in Thailand. I input all the information but when i click to book the ticket I get an error message of a disruption in service. This is every time I try to book the ticket I get the error message. I've traded emails with Traveloka and their advice is to trying booking on a different airlines. During the time of my trip there is only ONE airlines flying to my destination. How can I choose a different airlines? Travaloka… Read Full Review

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★★★★★

“Satisfied client here!”

Written on: 22/07/2017 by hlGill136 (1 review written)

I'm amazed with the negative reviews, or am I lucky to encounter great agents? Did not had trouble with the online booking at all. I got confused with the payment twice haha. (Bec of the codes etc) First booking was last March this year and today. Really appreciate agents efforts. But what I like the most is that I'm having trouble because of my own mistakes and I felt their sincerity to help. Great job guys! Kudos!… Read Full Review

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★☆☆☆☆

“Worst Customer Service and Misleading Terms & Conditions”

Written on: 09/06/2017

I booked a round trip ticket for my family to Boracay for 12,205Php to celebrate my husband's birthday. It was a Philippine Airlines Ticket which says "Refundable". A day before our trip, we had to cancel the flights because my son had a medical condition which would hinder him to travel. Trusting that we had a 'Refundable"ticket, I went ahead and processed the cancellation and refund application. Though I found it very odd that there were no fare rules shown on traveloka's website, I still… Read Full Review

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★☆☆☆☆

“Worst customer service worst service”

Written on: 29/05/2017 by Precyd (1 review written)

Booked using traveloka. Was very disappointed. Customer service at its finest DISRESPECTFUL. They do not know anything about your booking. They would not assist you in any way. Book with KIWI.COM INSTEAD AND NOT WITH THIS COMPANY!!!!! They are not in any way helpful. Bad service! I even remove the app on my cp… Read Full Review

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★★☆☆☆

“WRONG INFO”

Written on: 17/05/2017 by Hunterqk189 (1 review written)

I booked a hotel ( M HOTEL MANILA ), the app's says it has SWIMMING POOL AND PARKING but they don't have. Please correct the info… Read Full Review

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★☆☆☆☆

“Website is a Sham”

Written on: 26/04/2017 by Howe65 (1 review written)

1. Made a reservation SIN/VTE via BKK 3RD 23/4/2017 on TG and return leg VTE/SIN on VN via HAN on 25/4/2017 with "Refundable" status on both legs. 2. My meeting schedule was changed so I cancelled the trip and requested for the refund. Request was confirmed approved via email on 22/4/2017. 3. 3 Emails received from Traveloka on 23/4/2017 saying no refund was payable as cancellation is higher than the refund. 4. I refuted the emails and demanded my rights to be addressed or subject… Read Full Review

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★☆☆☆☆

“Extremely unsatisfied with the Customer Service ”

Written on: 09/04/2017 by 341Austin (1 review written)

Purchased my flight wrongly and unable to get refund (I had spoken with a few CS - some of them said I could get refund some of them said its not applicable) and it had me waste so much time trying to call them for refund/rescheduling my flight. They could not liase with the airline to give me a cheaper fee. The fee for reschedule is actually higher than buying the whole new ticket! I have been a loyal customer for 3 years but now it has gone terrible, and I will never use Traveloka… Read Full Review

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★☆☆☆☆

“Unfair Trading Practice”

Written on: 05/04/2017 by palead (1 review written)

Traveloka is guilty of selling under false pretenses. My wife booked a return Air Asia flight for two passengers from Denpasar to Singapore on 5th April 2017 (Dep 10 Apr ret 16th Apr). The total price shown throughout the transaction was just over IDR 4.000.000. However after the payment online was processed, the bank informed us that the actual cost exceeded the stated price by over 2 million rupiah. And the e-ticket that was sent via messenger contained no price details. Traveloka quotes a… Read Full Review

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★☆☆☆☆

“Horrible.. Just horrible experience..”

Written on: 21/03/2017 by qrPotter326 (1 review written)

First the app began stating that the payment DIDN'T go through. I checked my info and rechecked it, tried again a total of 4 times. To my surprise it still said that the payment didn't go through. However, my bankstatement disagreed. It had a total of 4 withdrawals from my account from Traveloka. Yet I have 0 tickets. When I contacted their customerservice about this they said that I shouldn't worry because they haven't taken any money from me. I reply to this by asking why my bankstatement… Read Full Review

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★☆☆☆☆

“just because I'm cheap”

Written on: 17/03/2017 by fpCleveland151 (1 review written)

decided to try this site as it's being recommended by a friend to find a cheap domestic flight. I did find a cheap flight from Bandung to Lombok, and things went smoothly until I arrived in the payment page. I chose credit card payment method since I booked from abroad and have no local bank accounts. Firstly it did not accept a dot (.) character in the name field. This was already a bit alarming as I do have dots in my card. But with all good faith I continued the process. Then after multiple… Read Full Review

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★☆☆☆☆

“No refund or customer care even with a death certificat”

Written on: 12/03/2017 by Brooks222 (1 review written)

My dad passed away on February 20. I had booked 5 pax hotel and flights for our Team Outing to Jakarta that same day. Which of course we had to cancel. I straight sent an email to Traveloka to inform them. The answer I got back? No refund if cancelation is made after 18 Feb!! How could anybody know when your dad is going to pass away? Or you can process your refund directly to AirAsia and your hotel. Traveloka I paid for hotel and flights. Which makes them the agent. So why should I contact… Read Full Review

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★☆☆☆☆

“Frustrating, just frustrating”

Written on: 10/03/2017 by balibule (1 review written)

Online experience was smooth until payment and then customer service. Upon payment, I tried to use my credit card...I got an authorization code from my bank, I entered it, then Traveloka responded with "Unsuccessful. Try another payment type." But the charge was made to my bank. I called my bank (in America) and they said everything was fine on their end as the charge was allowed. I called Traveloka three times with no resolution. They kept telling me to transfer money instead, then always… Read Full Review

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Black_Coffee's Response to balibule's Review

Written on: 17/03/2017

I should've read your comment before hand. Same thing happened to me today. I called their CS and it went through, probably because I do speak Indonesian. Spoke to the CS agent, but it's just like talking to a "robot". Like this agent's just reading a script on how to response.
Am wondering if you did get your money back or not.

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Balibule's reply to Black_Coffee's Comment

Written on: 17/03/2017

Yes, it disappeared off my credit card, just as they said it would. I had no issues at check in for my flights. Hope all goes well for you.

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★★☆☆☆

“Be carefull to process payment when you book a flight...”

Written on: 09/03/2017

I booked a return flight tickets from Lombok - KL - Lombok on March 09th, 2017. Price was shown IDR 769.000 and KL- Lombok 1.369.000 more less, however when you continued to procced the payment, they calculated 2 million something plus if any luggage included add cost IDR180.000x 2 and in total supposed to be 2.360.000 more less BUT at the payment proccess the price on the bottom was IDR2.725.000?????????...so they put a price on the page just to attract at the beginning… Read Full Review

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★★☆☆☆

“bad service rude call centre not helpful support team...”

Written on: 06/02/2017 by grant62 (1 review written)

Very very bad company they are not what they what they claim to be i have had bad exprience from start to finish if your booking hotels be very warned they take your money but have never seen the hotels they sell you i had the distaste of this first hand with the bisma sari hotel ulbud on 1/2/2017 what this company sold me was a complete lie and they take no care or will not refund your money after they are well aware they are responsible for what they sell you and when you complian it falls… Read Full Review

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★☆☆☆☆

“Avoid at any cost”

Written on: 03/02/2017 by 1966Yates (1 review written)

Book my hotel and tickets through traveloka on one week holiday. Consistently bad experience. Hotel in Kuala Lumpur required deposit which was not mentioned during booking. Cash only. Arriving at midnight it took over an hour until I found ATM and check in. Hotel in Bangkok same story also not mentioned during booking. Beside I request smoking room based on information that hotel have smoking room. All facility is not smoking however. Request assistance as my flight was rescheduled… Read Full Review

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★☆☆☆☆

“No E-ticket”

Written on: 08/01/2017 by 333Martinez (1 review written)

I got no e-ticket after booking a flight for Php5k Manila to Bacolod. So much of a hassle… Read Full Review

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