Couldn't Have Asked For More

3.9 / 5
79% of users recommend this

479McLean's review of TravelUp


“Couldn't Have Asked For More”

Written on: 07/09/2017 by 479McLean (1 review written)

I would like to leave some customer feedback with regards to my experience.

The person I dealt with was very polite and couldn't have been more helpful with my situation. After needing to change a non-changeable ticket he did all he could and spoke with the airline several times before confirming that he had been able to make my required changes. Should he have not intervened I would have had to pay out another £7,000/£8,000 to make the changes myself.

The person I dealt with was able to solve my problem very quickly (in under 24 hours) and I'm very thankful for all his efforts.

5 stars from me, what great customer service.

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