airport transfer coach

We booked a coach transfer with Travel Republic from Reus airport to Cambrils, Spain for our holiday in September 2011..
The flight landed at 16:10 local time & we had all boarded the transfer bus by 16:30
We then sat on a Jumbo Transfers bus at the airport for TWO AND A HALF HOURS waiting for another flight to land to pick up more passengers!
The journey to Cambrils only takes approx 20 mins & the flight from Birmingham only 1 hour 45 mins.
We sat on this bus for even longer!!
As a result, the first evening of our holiday was ruined.
We contacted Travel Republic & they said
“customers had their collection at 16:30 and, according to the contract, we have,
at most, one hours wait. They could never go out later than 17:30hrs”
We know the truth & so did all the other people on the bus if they were to ask them.
The following January we received a letter from Travel Republic saying
“problems will undoubtedly occur from time to time” & they
“naturally regret any inconvenience caused”For some reason the review page on Travel Republics web site won't let me write a review.It won't accept my booking reference.Strange??

BE WARNED!!