Maple leaf tour May 2014

3.2 / 5
48% of users recommend this

alice1952's review of Titan Travel -


“Maple leaf tour May 2014”

Written on: 17/08/2014 by alice1952 (1 review written)

Poorly organised. Never knew when we would stop, when we would eat. Rep had no phone for contact and had to be given one by driver. Many people on the tour were complaining too..Places we visited were appalling apart from Quebec which was the saving grace of this tour. I like other people still await an explanation or an apology 3 months later. The tour manager announced this was his first tour after being ill for 18 months. This tour was obviously beyond him and he should not have been on a tour which he so obviously was unfit for. This company has been taken over and cannot live up to its predecessors. I went on 2 amazing tours with them before but this will be the last with this company now.

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Titantravel's Response to alice1952's Review

Written on: 18/08/2014

Thank you for your feedback regarding your recent Maple Leaf Trail tour with Titan. Customer satisfaction is very important to us and we are sorry to hear of your disappointment with elements of your holiday. All Titan questionnaires are reviewed by our quality team and action taken, however due to the large amount of questionnaires that we receive regrettably we are unable to provide a response to each of these. Our questionnaire does state that should you wish to receive a response then to contact our customer services department directly and we will be happy to provide a response to your comments, and we are therefore sorry to hear that you had expected a response to your questionnaire. A member of our Customer Services team will retrieve your questionnaire and be in touch to discuss this matter further with you. Kind Regards, Titan Travel.

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