Used this company for the first and definitely last time, the only thing that resembled their promise were the Virgin flights. Upgraded the first of 2 hotels as per their recommendation, dirty, damp, broken and partly working toilet in room (had to change rooms, was so bad) with the seat split right across (how`s that for hygiene?), a long hot trek from where the shuttle bus leaves you, wrong information about where to meet for tours, staff that lie about quality of upgrades and more, lots more. 2nd hotel was unfortunately affected by `Irma` but thats no excuse for on site multiple restaurants that stayed shut (even before and after the Hurricane) food poisoning (suspected) by myself, partner and the folks in the next room too. This firm considers itself holier than thou. Following extended and difficult communication they sent me £100.00 thinking that`ll do, well The Holiday Place, it definitely wont do, I`ve only just begun, look out for a substantial report and more that the public need to understand and be protected from.

Thank you to the person I dealt with at the holiday Club My daughter and I were due to travel to Cuba tomorrow and unfortunately due the hurricane we had to find a plan B as a package trip fhere was three options I opted to transfer my money to another destination The person I dealt with discussed what was available , he was patient considerate and after a few calls we held the flights awaited the green light from the accommodation It did cost additional money per person but that was no ones fault and others have had their lives devastated by Irma so I can not complain So this Thursday we are off to the Maldives it was on my to do list for another stage in my life but it's been brought forward and we are both excited to be going on an Adventure Thanks again for helping us I would highly recommend this travel company My replacement documents were email within 3 hours and I booked seats on my flight last night they are professionals at what they do

we used this company to book accommodation in Cuba. Quite simple request, few sightseeing tours, accommodation in two cities. The stress of dealing with this company was incredible. They were happy to take our booking, but trying to contact them regarding the booking was almost impossible. When we arrived in Cuba with our two young girls we couldn't find the Casa. When we managed to get in touch with their local rep he was equally frustrated with them. He kept asking for our flight details so that they could organise a pickup at the airport, seems The Holiday Place didn't pass this onto us. My advise, look else where or expect stress

Attractive package holiday @ reduced price advertised on-line & real time, but was fully booked and not available. Customer induced to buy significantly less attractive package holiday, that would otherwise not have been bought. Unable to get refund!

Advertised a great deal in Antigua via an email, and then much later the same day said it was not available, and offered substandard alternatives or "better" places for more money. Quickly became apparent that the Hotel had not been available for several weeks as it is being refurbished. This did not stop HOLIDAY PLACE promoting it as a "hook" to get leads, and despite saying "thanks for pointing it out" continued to promote the accommodation for at least the next day as well. They have now refused to provide more than £50 towards the more expensive accommodation they offered as an alternative. Draw your own conclusions. HOLIDAY PLACE are unreliable, untrustworthy, and unreasonable. AVOID!

HAVING SEARCHED LONG AND HARD, WE FINALLY FOUND THE PERFECT HOLIDAY IN CUBA. WE COMPLETED THE ONLINE BOOKING FORM AND PAID OUR MONEY TO THE HOLIDAY PLACE AND RECEIVED CONFIRMATION. WE STARTED THE BALL ROLLING WITH TRAVEL AND VISA ARRANGEMENTS. a REP RANG ME BACK SEVERAL HOURS LATER FIRSTLY TRYING TO EXPLAIN THAT THE TRANSFERS WHICH WERE SHOWN AS INCLUDED WERE NOT BECAUSE WE MISSED SOME HIDDEN BUTTON AND ANYWAY WOULD HAVE TO BE PAID FOR, DESPITE SHOWING AS INCLUDED IN THE PRICE. THE NEXT BOMBSHELL WAS THAT THE FLIGHTS WERE FULL AND SHE ASKED ME WHAT DID I WANT TO DO ABOUT IT. THERE WAS NO APOLOGY, NO EMPATHY, NO CUSTOMER CARE AND NO ATTEMPT TO SEEK TO FIND AN ALTERNATIVE FLIGHT OR AIRPORT. I SAID I WOULD HAVE TO CANCEL AND ASK FOR A REFUND.SHE COULD NOT HANG UP QUICKLY ENOUGH. NO COMMISSION, NO CONVERSATION. UNBELIEVABLY, I HAVE JUST LOOKED SEVERAL HOURS LATER AND IT TI SSTILL POSSIBLE TO GO THROUGH THE BOOKING AND PAYMENT STAGE AGAIN DESPOTE THERE BEING NO AVAILABILITY. BOOK ELSEWHERE!

Booking was very easy, requested block we wanted in the complex, plus a few extras. Tickets were posted on time, on arrival taxi was waiting, at hotel all request we're honoured . Taxi back to the hotel was on time and good. We will be booking again with you for 2026 . Thankyoy

Who are the holiday place ??!! Never heard of them until we were looking at travelling to Cuba for the first time. May 2015 Must say we were a little unsure, but there was no need. Well organised, please don't worry, they really know there stuff, we booked two weeks in veredero at the iberostar tanios, at their recommendation , had a hassle free wonderful holiday, the rep in Cuba is Cuban and is full of info about places to visit and Cuban people. We booked a trip with her an overnight stay in Havana and a show at the world famous Tropicana ( said to be the four best show in the world), we also visited bars recommended by her in veredero. We shall use them again. Just be prepared to pay immediately for your flight when booking, they get such good deals as the buy flights in various airlines sales, we flew with Thomas Cook but paid less than for same holiday with them. Highly recommended and shall use them again. Cheers

Just been on holiday and booked with the holiday place and I must say everything was super organised. I was really impressed with the customer service given and I will definitely be recommending to friends and family. Very good value for money and we will be booking with them again thank you .

We went to Kerala earlier this month and had a super holiday. Organisation was excellent with no hitches at all. We were away for 12 nights and had a great variety - colonial town visit, tea plantation, forest trek, overnight stay on the backwaters and finally a few days on the beach. We arranged some of this ourselves within the framework provided by The Holiday Place who accommodated us very well. We will use them again for Cuba next year!

I've recently been on a holiday to Cuba with The Holiday Place. The hotels and flights were fine, but the excursions were problematic.... - Tour guides turning up late, or not at all! - Excursions with missing activities. e.g vinales - no cigar factory. Journey to the heart of Cuba - no horse riding or snorkelling as promised. When you raise complaints, they don't bother coming back to you. Once they've got the money, they aren't interested. All the literature says you must book excursions with the Holiday Place rep or you won't have any come back. But if you do book with them, they don't come back to you! I wouldn't book with them again.

Tried to book for cuba online, looked like it had all gone through, but not a chance!! All of a sudden hotels that were available online were full! Offered substandard and when we changed our mind and decided to cancel we get told there may be charges, even though the hotel itself quite clearly advertise no charges with seven days if arrival, then further told five days to return our money, sorry but bacs transfer is instant. They lure you in and then become a nightmare, stay away, far away! Jaded my experienceso much that we cant face trying to get to Cuba at the moment.

Went to Mexico in June 2014. Had problems with emails re our tickets. We were really worried as we had not booked with them before. After several phone calls they sent the tickets in the post .We were told from another member of staff their emails were not being received. On arrival there was a holiday place rep and we were directed to our transport to resort. Everything else was perfect . Because of the service received we have booked for 2015 to Mexico