Awful service

I booked a holiday to Tenerife through teletext. (4 adults, 2 kids and infant). I contacted our hotel directly to ask for rooms next to each other and the reception emailed back saying the room only takes 2 adults and a child and not an infant. I paid £6000 for this holiday - not a cheap deal! I contacted teletext and for 8 days was fobbed off and offered hotels in other areas which I continually said I didn't want. Asked for a refund and was fobbed off for 8 solid days!!!! II was constantly put through to the call centre in India and was spoken over consistently and told not to worry. I eventually got someone in the uk who refunded my accommodation. I was left with flights and then had to try and get accommodation through another company with only 2 weeks to go!!! Shambles of a company! Never ever will I book with them. Beware!!! They just want your money and aren't interested in helping!!!! Disgrace!!