40 minute wait at airport

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★★☆☆☆
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From 30 reviews
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Julianne1234's review of Sunquest

“40 minute wait at airport”

★☆☆☆☆

written by Julianne1234 on 22/02/2016

Sunquest vacations packages include transportation from airport to hotel however once we exited the airport our representative was difficult to find among the throngs of people and other tour operators. He was too busy texting to hold up the Sunquest sign. Once speaking with him, we found out that our bus was not even there to pick us up, it was "onthe way", he said. What?? Our flight was on time, not delayed, and it's not like they didn't know we were coming! The wait was 40 mins in the oppressive heat while we watched everyone else get on their merry way. He put us onto the bus, handed us a piece of paper for the next-day meeting and didn't even board the bus with us! No refreshments, no welcome info... nothing! In all our years of vacation package bookings with other providers... this is a first!

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