SmartFares Reviews - www.smartfares.com

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Latest Reviews

★☆☆☆☆

“Be careful before booking”

Written on: 12/10/2017 by kazjoannie (1 review written)

I would be very careful before booking with SmartFares unless your trip is optional!! I booked a ticket last night and immediately reeived a confirmation number. This morning I went back and looked at my confirmation letter and it stated that within the next 24 hours I would receive a ticket number from the airlines the flight was booked with. I never received that letter from the airlines so I called Smart Fares and asked them why I had not received it. The person on the line told me… Read Full Review

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★☆☆☆☆

“i booked my reservation, they split my ticket,i keep...”

Written on: 22/06/2017 by Daugherty137 (1 review written)

i booked my reservation, they split my ticket,i keep calling them to confirm my reservation they came with the answer my credit card decline,so i cancel my reservation and after few days i saw a charge on my credit card.i keep calling them but no answer.make sure don't give them credit card detail. rude customer services… Read Full Review

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★☆☆☆☆

“Smartfares: Long story short. I booked a flight and...”

Written on: 07/05/2017 by Distanttraveler (1 review written)

Smartfares: Long story short. I booked a flight and got an email a day later that my credit card hadn't gone through so I called them and they said that they would process it again. When doing so they said that there were no seats left so I'd have to fly on a different date. I said no, that's not what I reserved so they said that I could cancel for 600USD, oh, but then they magically called an airline and said 'Hey there actually is a seat, but it's 500USD more now!' So I said that there was no… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 23/04/2017 by Brisal374 (1 review written)

I have called on their given international number. Service rep who assisted me first time did not sent the booking cancellation email as promised. The second representative, got impatient and told me that he has sent the email a 100 times while the 3rd one who took my call after saying that i wanted to complain against an agent who disconnected the call put me on hold for 10 minutes. Never again smartfares! If I will be redirected to your site again, I will definitely stay away from it… Read Full Review

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Distanttraveler's Comment

Written on: 07/05/2017

I had very similar problems. Horrible people.

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Distanttraveler's Comment

Written on: 07/05/2017

I had very similar problems. Horrible people.

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★☆☆☆☆

“Please show honesty. ”

Written on: 16/04/2017 by MylieBauer (1 review written)

I chose this company based on the price and I now wish I had purchased on a different Canadian based website. When I got billed, I was charged in US dollars and the price was different than the receipt I received, which only showed the price in Canadian dollars. They should have been honest to show on the receipt that they charged in USD and show the final CAD amount. In the fine print, they indicated that prices are charged in USD, but that information should also be included in receipts… Read Full Review

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★★☆☆☆

“terrible customer service ”

Written on: 21/03/2017 by crowlands98 (1 review written)

the customer service with this company is absoutley appauling!! say no more… Read Full Review

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★☆☆☆☆

“Smartfares.com terrible business dealings”

Written on: 03/03/2017 by Darioz127 (1 review written)

I cannot explain the whole ordeal, but short and sweet. If you love to deal with the devil, then go ahead and use this business. When you call customer service it seems that you are calling Bangladesh, with non fluent English people, they do not identify themselves, they give you the run around, they hang up the phones, they give you misleading information, basically they do everything in their power to avoid correcting the problem and they make sure they drag their time to fully help you. Stay… Read Full Review

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★☆☆☆☆

“total ripoff company”

Written on: 14/02/2017 by rippedofftraveller2016 (1 review written)

Booked a round trip using this company only to have them cancel a leg off the journey and found out later that they actually overcharged my card for 301.80usd have been sending requests for refund but to no avail would never book through them again was on the phone with them for 45mins and got no where trying to get them to admit the overcharge they took from my account untrustworthy company be very cautious booking through them look elsewhere please I am from Australia and should have booked… Read Full Review

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Ollysprolly's Response to rippedofftraveller2016's Review

Written on: 14/02/2017

don't try 321 travel either!!!!!!

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★☆☆☆☆

“Do not use ”

Written on: 02/02/2017 by Parkertx (1 review written)

Call three times trying to book a flight with this company and they have hung up on me all three times in the port time I call back the guy said they were having phone issues what kind of company is that! I do not recommend… Read Full Review

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★☆☆☆☆

“I tried to book four international air tickets. After...”

Written on: 07/01/2017 by jdRichards460 (1 review written)

I tried to book four international air tickets. After entering every information they asked for, I sent my booking. They asked me to call them. I called. They said the price I booked was no longer available and asked me to pay about $300 more. This is a sham and should be taking out of the US market… Read Full Review

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★☆☆☆☆

“Dishonest Money Suckers!”

Written on: 24/12/2016

Here is our experience: Booked a ticket from MADRID to LISBON through smartfares.com, they took our credit card info, sent a confirmation email with booking code and names of all passengers correctly as entered. We saved the email as confirmation. Based on this flight, we booked other things like hotel, tours, etc based on this. On the day of the flight, I wanted to find out checkin bag and other information and called TAP Portugal airlines, gave them the confirmation code. They said no such… Read Full Review

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★☆☆☆☆

“Evil, corrupt, unhelpful”

Written on: 11/12/2016 by Teaganq339 (1 review written)

We purchased a flight for two to England. They charged us $1400 for two tickets and when we drove THREE hours to our airport, they only processed ONE of our two tickets, taking $700 from us. We missed our flight, we have been on the phone, on hold, hours at a time, off an on, with them for 28 hours now. They barely refunded our tickets 15 hours in to the phone call. They did not compensate for the $1000 loss of what we already purchased out in england, hotel, train, tours, etc. ALSO we had… Read Full Review

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★☆☆☆☆

“DO NOT TRUST THE FAKE HIGH RATINGS!”

Written on: 07/12/2016 by Baird342 (1 review written)

I checked this site AFTER I bought my tickets but am thankful for the multiple negative reviews because it helped me save myself a lot of money. I had searched for tickets for my sisters to travel from Canada to Pakistan for quite a few hours and ended up finding smartfares.com (I booked with smartfares.com but received reservation through cheapflight.com). It was much lower than other websites (almost 300-400 CAD difference from other sites) and there were only a few tickets left. On the… Read Full Review

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★☆☆☆☆

“3rd class service and loot = smartfares - MIddle finger!!”

Written on: 03/12/2016

Horrible, worst, pathetic, horrendous, bashful and 3rd class service by smart fare. Lost 300 USD coz of their false promises. Worst customer service ever. Call them and you hear stupid customer service people speaking in Spanish. Who in the hell understands Spanish??? Total waste of time and money. Say no to smartfares!!!! … Read Full Review

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★☆☆☆☆

“ABSOLUTELY DISGUSTING! DO NOT DEAL WITH THIS COMPANY!”

Written on: 08/10/2016 by Peck463 (1 review written)

Hello everyone, My husband and I are going to Port Douglas. We have booked great flights through Jetstar and the online process was fantastic. The issue I would like to discuss is that of SmartFares. We originally booked tickets through SmartFares as they were advertising great offers throughout Australia. My husband was charged over $900 for a reservation that had not been confirmed. We waited 4 days as his email stated that a minimum of 72 hours was needed for a confirmation. I ended up… Read Full Review

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★☆☆☆☆

“Terrible experience!!!!”

Written on: 01/09/2016 by Nathalia58 (1 review written)

I had a terrible experience with smartfares and I do not recommend it at all!!! My flight was never confirmed, I had to buy a separate flight at the airport. I contacted smartfares right away and they said I will receive a refund for the additional ticket that I bought. I am still waiting for my refund and it's been 4 months. … Read Full Review

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★☆☆☆☆

“HORRIBLE HORRIBLE HORRIBLE”

Written on: 13/08/2016 by Lawrencevn419 (1 review written)

Terrible customer service! We purchased 5 tickets to and from mexico, on our return flight they bumped us! Normally i would not be so upset however, smart fares bumped us 5 months before our actual flight!! They never once called or sent an email about the change! I had to sit in an airport with my husband and 3 children for hours for our flight!I called them when i returned to the states and they told me that they called 1 time to tell me about the change but i did not answer, (really ppl i… Read Full Review

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Anafilipovic1969's Comment

Written on: 06/10/2016

I couldn't agree more! My husband and I were charged over $900 for our flights. We never got a confirmation email. I called up and asked about our reservation. They told me that our reservation no longer existed and that our tickets had been cancelled. I never thought domestic travelling could turn out like this. The customer service is absolutely disgusting! I hope you have your money back. Nobody deserves to go through this, NOBODY! Our tickets are due to be refunded within the next fortnight.

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★★★☆☆

“Poor customer service”

Written on: 08/06/2016 by Corcoran92 (1 review written)

The ticket buying process was ok but if you need any customer service after the sale, good luck. They hang up on you every time you call and give you bogus email addresses for service. They really suck and don't try to satisfy their customers... Go elsewhere because if you have an issue they won't help… Read Full Review

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★☆☆☆☆

“Ball ticket is what the stewardesses call it, that...”

Written on: 24/04/2016 by ValeryPereira (1 review written)

Ball ticket is what the stewardesses call it, that Smartfare sold me… Read Full Review

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★☆☆☆☆

“WARNING. They cheat and customer service stinks!”

Written on: 14/04/2016 by sabulous (1 review written)

I only went to this site because they claim in their ads "Up to 70% + Extra $15 Off on Flights". Which is a complete lie. I had my flight numbers and dates before I called them and what they came up with was way higher than I had gotten elsewhere. When I told the agent that I was put on hold and then given a price still higher than anyone. After the 4th time on hold I went on the airlines own website, punched in the same information and got a price of $704. for 2 tickets. When the agent came… Read Full Review

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