paid the money for my cruise they cancelled it the next day now they wont give me my money back even though they have all the money which i have confirmed with azamara its been 65 days now and they keep promising a refund yet they dont send the money back DO NOT USE THIS COMPANY

My Crystal Cruise, booked through Sixstar last summer for a cruise in June of this year, was cancelled by Sixstar/Crystal in May due to Covid. After 133 days I have still not received a refund. This is despite the fact that I was initially told by Sixstar that I would be refunded in 90 days. I was then assured I would be refunded in 120 days. Sixstar have three times promised to investigate with Crystal and ring me back. None of those calls have materialised and Sixstar have also blatantly failed to respond to any E-mails or letters, including E-Mails to their Customer Services address, which in previous negative reviews they recommend people write to! Sixstar may provide a good service when booking a cruise but it is a very different story if you are trying to secure a refund. It is clearly a difficult time for cruise companies, and their agents, but if they want to have a post covid future they need to treat their customers with much more respect than they are currently doing. Sixstar sell expensive cruises but, from my experience, their service is one star.

Having booked a few cruises through this company I would definitely not recommend them. The last two cruises they have made mistakes but they never take ownership of them. They come across as highly efficient until you confirm the booking and pay over your money and then the level of services completely drops, they are never able to sort any issues out and the attitude of the manager when matters were escalated to her was to try to catch me out and get one up on me! Horrendous is too good a word for them. They should be called NO STAR CRUISES!!!!

2 day pre cruise stop in Rome.Hotel had no reservation for us . 4 hours of frustrating calls to six star Cruises.They are charming and helpful in selling you the cruise but totally careless in looking after you if problems arise. Despite repeated reminders taxi to ship did not arrive. We had to get our own.workig on trying to get refund now. It is always difficult to find responsible person , senior people avoid the customer, no one replies to emails and responsibility for problems are avoided by blaming their cut price subcontractors. Six star name is a travesty!

Six Star Price not Six Star After Sales Service. My Cruise with Six Star Cruises to the Far East ends in Hong Kong. At the time of booking I had not decided on whether a day room was required or not, so, I paid for a transfer from Cruise terminal to Airport (25 Kilometres). I was told these elements of the trip could be easily changed or added later. Service to this point was great. Full payment including the transfers became due and this was paid. After full payment a change took place, Responsive Service but with little or no help. I was now told the Day Room could not be booked by Six Star Cruises and that this would be down to me. So, I booked my own day room. New transfers were required which effectively added one additional journey of 4 Kilometres to the overall requirement. This carried the price tag of £148.00, No further details were provided. I was told the £148.00 with no detail of it’s make up, was the figure provided by the supplier and they were unable (or unwilling) to seek more information. No additional detail has been provided. However, Six Star Cruises don’t see the issue and continue to ask if I wish to proceed. So, a Great Service Promise but quickly wash their hands at the first sign of trouble. I am not aware of a Commercial Organisation who do not keep a very tight control over their Suppliers. This ensures the best service and competitive edge can be provided to its Customers. This is not the case with Six Star Cruises Situation remains unresolved! Such a Pity but Please be Beware!!

The person I dealt with was very helpful during the booking process and made it simple and even enjoyable. First time using Six Star cruises and if my first impression is anything to go by it won’t be the last.

Getting hold of knowledgeable staff that can help with cruise choice that know about the cruises they are offering is a great bonus they make the booking process very simple and make sure you have all the information you need.

We have used Six Star and, apart from our last cruise when Trail Finders had no cc charges and good flight charges,had a better deal, we have used Six Star. again and been satisfied. The CC charges were the sticking point.

This was our first booking with 6 star cruises but will not be the last! Your representative was a pleasure to talk to and could not have done more for us. Thanks to her the booking seemed to go through very smoothly - we would not hesitate to recommend 6 star cruises to friends.

My wife and I have been cruising for over 30 years and have 40-something cruise experiences under our belts. When we are looking for another cruise, we always contact the person I deal with at 6-star Cruises first as she is a pleasure to work with. Always super efficient, flexible and very personable, we trust her knowledge and judgement and she our first port of call (no pun intended)for everything cruise-wise. We have just booked another cruise with her for August so she is obviously doing something right!

I have recently completed a complicated booking (multi city flights, hotels, cruise ) and found the person I spoke to was exceptional in his service, even coming in to the office on his day off to help finalise my booking. I would have no hesitation in recommending Six Star Cruises.

Have used them 3 times - always good at organising extra days before and after - have been very happy with they're hotel choices - will arrange everything to a high standard.

Thanks to the person I dealt with for her very efficient and informative booking information which made me feel like I was her only customer.

So far so good, our cruise has been booked! It was easy to deal with the company and we now await our cruise later this year when we will report again!

Our six star cruise concierge has once again been excellent. She is extremely efficient and has a great attitude and manor. She makes herself available even on days off, listens to our wishes, makes suggestions and then gets things done. I have full confidence in her.

Our Agent was helpful, friendly and efficient and did all we could have asked of her. A pleasure to deal with.

I have just booked our 3 rd cruise with the person I dealt with from Six star cruises . We have been very impressed with the service , professionalism and attention to detail provided by this lady . I definitely would not travel with any other company . It is worry free , from arranging the flights, the stopovers , to the hotels and private transfers and of course the cruise . She is so knowledgeable and thorough and flies through everything with you to make sure the trip is tailor made to your requirements . I give this lady and the company 10 stars !!!