Ritual holidays may be good, I got Mr Naresh who is bad

I booked for Nainital package with them..... I had worst experience with their service. Mr Naresh was my Co ordinator . He never picks up the cal. .If at all he picks up, he will say some excuse and won't respond to our queries. Till now I have not got any mail response from them. Only mail which I get is to pay the money before starting up the package. If we pay 100 percent, then they won't bother about customer service. .. Only good thing which I can say is, I got good driver.. So I was able to cover almost all part of nainital and Ranikhet.
We have multiple number of tour operators, so please don't choose Ritual Holidays. May be the company will be good. But unfortunately I got Mr Naresh who don't know to serve the customer need. Also he has booked Hotel at Ranikhet which is tooo interior from Ranikhet,
somewhat in Jungle he has booked. When I complained about this stay, he did not bother at all because he got full money. His attitude is too bad. Only I have to follow up number of times for everything. He need money from customer full in advance. That's al. I won't recommend this operators.