Mis sold holiday to club mac

3.5 / 5
62% of users recommend this

Ljane's review of Purple Travel - www.purpletravel.co.uk


“Mis sold holiday to club mac”

Written on: 14/09/2013 by Ljane (1 review written)

All I can say is awfull awfull company to book with. Im in the process of suing the firm. Mis sold are holiday. Got told a water park was included. Also that we had a family suit room. Went on are holiday to find different. No family suit. No free water park included. Customer service have now said they can t find phone call rrcording to prove what was sold. purple travel will say anything for you to buy a holiday. People be warned purple travel do this all the time.

Lucie. Booked club mac resort alcudia.

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Purpletravel.co.uk's Response to Ljane's Review

Written on: 16/10/2013

Hi Ljane,
Thanks for your comments. We have received your original complaint through e-mail however, our Customer Relations Manager replied requesting more information and receipts to which we have not yet had a response. If you can send us this information at your earliest convenience we will be able to look further into your complaint.

Many thanks,

Purple Travel

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