written by on 05/06/2013
Please if I can prevent anybody from using this company I will have at least achieved my goal! they have lied ,refused me to speak to a supervisor, fobbed me off and yet were so nice prior to taking my money, AVOID THIS COMPANY, RUDE, ARROGANT AND LIARS.
As rated by our community of reviewers
Crnorth's Comment
Written on: 20/06/2013
I too am having the same problem and I haven't even travelled yet! Every time I call I get through to an obnoxious guy! I want a manager.....any ideas??
Jakkiw's Comment
Written on: 02/08/2013
Really wish I knew! I too am in the same situation! We are supposed to fly on the 28th no one ever calls me back, they flatly refuse to put me through to a manager, I've spent nearly £2k I'm so upset, next step ATOL/ABTA I suppose :-( Dont use them!
Crnorth's Comment
Written on: 05/08/2013
I went to Facebook and I contacted bith purple travel and hays travel as thats the sister company with a letter if complaint thretening them with watchdog and suprise suprise a manager called me within 10 minutes! Everything got sorted and she appologised and said that I had slipped through all of their gaps in their service - not acceptable really!
Crnorth's Comment
Written on: 05/08/2013
I went to Facebook and I contacted bith purple travel and hays travel as thats the sister company with a letter if complaint thretening them with watchdog and suprise suprise a manager called me within 10 minutes! Everything got sorted and she appologised and said that I had slipped through all of their gaps in their service - not acceptable really!