Duplicitous advert

2.2 / 5
30% of users recommend this

Bendickedson's review of Otel.com - www.otel.com


“Duplicitous advert”

Written on: 08/04/2014 by Bendickedson (1 review written)

I booked through Otel without Googling them first. May be a big mistake. The ad said the money would not come out of my account until I got to the hotel. It was gone from my account by the time I signed off.
Now I don't know if the 'voucher' they sent me will be honored or not. I have emailed the hotel to see if I am, indeed, expected and that I have 'paid' for my room.
If I am wrong, I will gladly re-post in June and eat my words (figuratively).

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Otel.com's Response to Bendickedson's Review

Written on: 04/12/2014

Dear Valued Client, The purpose of this letter is to convey to you our sincere apologies for any inconvenience you may have experienced during this situation. Knowing that you are not completely satisfied with our service is a great disappointment for all of us while we understand that your comments and dissatisfaction can be a powerful source of information to help us improve our services and avoid that situations happen again. We want you to know that we are committed to you, our valued customers, and are taking immediate corrective steps to regain your confidence in us if you only give us a new opportunity. Also we can take this case again if you can just advise us your tracking id. Again, please accept our most sincere apologies for any inconvenience you feel we may have caused you. Best Regards, Oguz Hasanusta Social Media & Complaint Management Specialist otel.com

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