Unhelpful customer care! Rip offs!

On The Beach Holidays - www.onthebeach.co.uk
★★☆☆☆
2.1
30.0% of users recommend this

Anniej61's review of On The Beach Holidays - www.onthebeach.co.uk

“Unhelpful customer care! Rip offs!”

★☆☆☆☆

written by Anniej61 on 24/08/2015

Went to on the beach for a beach holiday to Tenerife. Booked a hotel that looked nice next to the beach only to find after I booked from my own research that it was not holiday area and the beach was pebbled. I contacted them to change or cancel booking they weren't interested in helping me and charged me £150 to cancel . Recontacted then via Facebook which she wasted my time asking questions to then respond by saying email customer care which I did and am now told to wait 28 days and I am £150 out of pocket with no hotel for my holiday next week! Stay away from this website!

Onthebeachholidays's Comment

Written on: 16/11/2016

Thank you for taking the time to leave a review, I'm sorry to hear that you had issues when booking with On the Beach. With regards to cancellation, this does incur fees as detailed within our Terms of Business, this is to cover administration costs and any charges levied by our suppliers. As per ABTA guidelines we do have up to 28 days to provide a resolution to any complaints received as we may have to liaise with suppliers regarding the issues raised.

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