Taken money without permission!

On The Beach Holidays - www.onthebeach.co.uk
★★☆☆☆
2.1
From 1605 reviews
30.0% of users recommend this

VirginiaKincaid's review of On The Beach Holidays - www.onthebeach.co.uk

“Taken money without permission!”

★★☆☆☆

written by VirginiaKincaid on 27/05/2015

I have agreed payment plan with this company, they take payment from my card without permission. I had agreed an amount to pay, paid it, they then took more money from my account the following day! Emailed them, called them, cannot get hold of anyone. Disappointing when customer service was initially not a problem. Would not be as much of a problem if someone just came back to you. Because of their mistake today I could not afford my train fare to work and have lost a days wages.

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Onthebeachholidays's Comment

Written on: 28/05/2015

Hi, I can't find your booking through your name and can't take your reference number over a public forum for security reasons. If you could let me know the lead passenger's name, or contact us via the live chat function on our website's 'contact us' page, we can try to help. Thanks

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