Transunion Rubbish!

On The Beach Holidays - www.onthebeach.co.uk
★★☆☆☆
2.1
29.6% of users recommend this

holidayneeded's review of On The Beach Holidays - www.onthebeach.co.uk

“Transunion Rubbish!”

★★★☆☆

written by holidayneeded on 10/08/2014

Booking in with Monarch at the airport was like going back 5 years, having said that the flight was on time, the staff polite and plenty of leg room on the plane going out. When we arrived in Majorca we had booked via Onthebeach a transfer company called Transunion. On the check in desk thee were two ladies when pleasant one not so. They had no record of our reservation. They did put us on a coach where we sat for an hour with our 2 children aged 4 & 6. We were than asked to get off, We were not told why, I did argue because at this point my children were tired and hungry, They didnt care. I went back to the office and spoke to the manager by phone as she was in the airport but could not be bothered to come down and see me. Over an hour later we finally left the airport. It took longer to leave Majorca airport than it did to fly from Gatwick. The only reason I have given a three star is because our hotel was fantastic but all holiday I was panicking we would not be picked up. My sister called OTB from home but they didnt really want to get involved. All in all I would not use OTB again as I do not trust the booking system.

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