LACK OF COMMUNICATION RE MY COMPLAINT

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Olympic Holidays - www.olympicholidays.com
★★★★☆
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Guest's review of Olympic Holidays - www.olympicholidays.com

“ LACK OF COMMUNICATION RE MY COMPLAINT”

★☆☆☆☆

written by on 17/07/2013

I RECENTLY BOOKED A HOLIDAY WITH OLYMPIC THROUGH SECRET ESCAPES - IT WAS NOT A LUXURY HOLIDAY AS LEAD TO BELIEVE.
OLYMPIC DIDN'T ANSWER ANY OF MY QUERIES PRIOR TO DEPARTURE. THE FLIGHT WAS DELAYED AND THE PLANE AND AIRLINE CHANGED - AN EMPTY PLANE WAS FLOWN IN FROM FRANCE TO TAKE US TO CRETE.... 3 HOURS AFTER THE DEPARTURE TIME. THE RETURN FLIGHT WAS AGAIN DELAYED AND THE CARRIER CHANGED ONCE AGAIN.
WE BOOKED EXTRA`LEG ROOM ON THE PLANE AND WERE TOLD THAT THIS WOULD NOT BE GUARANTEED AS THE PLANE WAS DIFFERENT. THE REP'S WERE UNHELPFUL. THE COST OF CALLS WAS VERY EXPENSIVE. THE TRANSFER TIME TO HOTEL WAS 3 HOURS WHEN WE WERE TOLD 70 MINUTES!

THE ROOM AT THE HOTEL WAS SHABBY AND WE ASKED TO CHANGE - TO THE HOTELS CREDIT THEY DID THIS.
ON DEPARTURE FROM THE HOTEL WE HAD TO DRAG OUR CASES TO ANOTHER HOTEL TO PICK UP THE COACH. WE ARE RETIRED OAP'S!!!

OLYMPIC DO NOT RESPOND TO EMAIL COMPLAINTS, SO ONE HAS TO POST A LETTER.....
THIS IS VERY BAD CUSTOMER RELATIONS. NOT IMPRESSED AT ALL.

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