Thanks for the small print! $500 unexpected bill!

3.8 / 5
77% of users recommend this

Simonjh's review of Netflights


“Thanks for the small print! $500 unexpected bill!”

Written on: 12/11/2013 by Simonjh (2 reviews written)

I have used netflights to book rental cars in the USA previously, this time I felt confident that I could do this again. I made sure to look for a fully inclusive rate and looked for any mention of one way drop fees.. how wrong was I.. on picking up the car in Miami Airpoint from Alamo I was faced with a $500 one way drop charge or an alternative not to take the car. Since I had queued for over an hour at Alamo already I felt pressured into agreeing. On my return to the UK I emailed Alamo to complain and they responded saying this had been raised with Thomas Cook (Netflights) and they would be in touch.. I have not received any communication so far.. $500 of my hard earned spending money was consumed before my holiday had even begun! Thanks a bunch!

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