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Latest Reviews

★★☆☆☆

“Hotel residence assourou appart and spa Marrakech ,”

Written on: 22/07/2017 by Cash275 (1 review written)

I would like to point out this hotel is not helpful to uk holiday customers,the breakfast is a joke 1 boiled egg a hard bread roll some thing resembling a cake every morning for ,,14 days evening meal slightly better but the same meals the second week as the first week we did not see the holiday rep the whole time we were on holiday ,he did not turn up at our hotel at all and could not be contacted with the telephone numbers given to us on arrival the hotel staff were not helpful at all they… Read Full Review

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★☆☆☆☆

“Holiday rep”

Written on: 11/07/2017 by ctFisher117 (1 review written)

Hi I am still on holiday in Marrakech at the assounfou appar hotel been here since 4th July and not had a visit from the holiday rep who was to meet us in hotel reception on 5th July at 1500hrsto tell us about our holiday and excursions no reply on phone number given we have had to rely on hotel staff to make our holiday bearable so disappointed ,the city of Marrakech is not the easiest to get round with no knowledge about it ,trying to read a map is just a nightmare,taking taxes every where is… Read Full Review

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★★★★★

“Wonders of china tour - June 2017”

Written on: 06/07/2017 by Merritt125 (1 review written)

Absolutely fantastic tour, excellent value for money and exceeded our expectations. Packed a lot in but enjoyed every moment. Yanztse cruise good. Visited all the sites in China we expected, travelled a lot miles but in style, bullet train and internal flights. Hotels were 4 star or above, most of them had large well thought out accommodation. Well done Mercury holidays, one of the best holidays we have had. A big thankyou from myself and husband… Read Full Review

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★☆☆☆☆

“After sales care. ”

Written on: 24/06/2017 by Splody (1 review written)

This was my first time travelling with Mercury, so. with flight to Brazil cancelled for 19 hours we tried to contact Mercury for assistance but nobody helped us and basically left us to fend for ourselves. If things go well it's probably a great, bargain travel company. Be prepared and warned. Rio and Buenos Aires 4th June 2017. Phil… Read Full Review

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★★★☆☆

“We booked Mercury holiday to Malta in May 2017...”

Written on: 21/06/2017 by Hillsholme (1 review written)

We booked Mercury holiday to Malta in May 2017 although the holiday was fine as regards hotel and private transfer the holiday rep did not give us full particulars of the two tours we booked. First tour to Gozo was fine but she omitted to tell us that the second tour we booked to Comino also included going to Gozo as well. The transport arrived 30 mins late we travelled to Sliema and we all instructed to travel on a different ship to the one we had booked on. This ship was nearly full so had… Read Full Review

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★☆☆☆☆

“No Response”

Written on: 17/06/2017 by Northnc299 (1 review written)

I queried the affect of the travel ban by certain countries on Qatar Airlines and asked how this would affect my holiday to the Maldives. Emailed them on the 6th June '17 - NO RESPONSE! Terrible customer service… Read Full Review

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★★★★☆

“Very impressed with the service we received”

Written on: 03/01/2017 by 40Maldonado (1 review written)

We arranged a holiday to Madeira through Mercury and found the whole experience very efficient from the original booking, being met at the airport, the transfer to our hotel etc. Everything went very smoothly up until our flight home was cancelled (due to fog at UK airport). The only thing we would say is that it would have been good to have had some advice as to what to do in this event. As it happens the transfer took us to the airport as originally planned and it all got sorted there. Would… Read Full Review

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★★★★★

“Our Fabulous Tour of China......”

Written on: 01/12/2016

We have just in November returned from our MERCURY HOLIDAYS 25 day Grand Tour of China.....Our Hotels were Top Notch ...Every one of them very impressive with lots of Freebies toothebrush, toothpaste, comb, shampoo, slippers.... condoms in some hotels !.Our English breakfast every morning was very comprehensive....Our Tour Guide was a very pleasant young man , always accessable and knowledgable and reliable..Our local guides were the same with lots of local knowledge, every one of them were… Read Full Review

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★★★★★

“Great holiday!”

Written on: 25/11/2016 by Lesly497 (1 review written)

I have been using Mercury holidays for over ten years now. I decided to leave a review as I am aware that the majority of people leave a review when they are dissatisfied with their experience , so I thought I would even it up. I am a great believer that you get what you pay for and I don't think Mercury are any exception.I am on holiday at the moment with Mercury , I am staying at the Royal Apollonia hotel in Cyprus.I have a lovely sea view room and have been staying here on half board for… Read Full Review

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★☆☆☆☆

“refusing to honour hoilday due to human error !!!!!!”

Written on: 31/05/2016

Holiday booked for 8 people to Abu Dhabi in December, price quoted in writing deposit paid. Three months later cheque sent through the post to refund deposit,with a letter stating due to human error unable to honour holiday. Hotel and airline still have rooms and seats booked in our names, sure this is not legal. Do not book with this company… Read Full Review

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★★★★☆

“Good ”

Written on: 23/05/2016 by Kenny1948 (1 review written)

Having never heard of mercury but no people that have used them before I thought I would try them and all I can say is they were first class easy to book the holiday they printed the boarding passes which was a god send as only have a IPad on arrival at destination a taxi took us to the hotel and the same on the way home prices very competitive will I be using them again certainly as already looking… Read Full Review

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★★★★★

“Everything went to plan from start to finish great company”

Written on: 17/05/2016 by John_Adams_007 (1 review written)

I travelled to Antigua with Mercury Direct the whole experience was great from start to finish. Booking was easy and any questions were answered quickly by efficient and friendly staff. The Descriptions of the hotels were fair and the product was not oversold as some companies do. The pictures were representative of the actual hotel and resort. The tickets and travel documents arrived in time and the whole trip was smooth and painless. The rep is resort was helpful but none of the hard sell… Read Full Review

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★★★★☆

“Tour of Chile, Bolivia and Peru”

Written on: 14/05/2016 by Zionj1953 (1 review written)

Excellent tour once we had recovered from 20 hour flight delay in Sao Paulo due to inefficiency of TAM airlines. Tour manager was excellent as were the local guides and 4x4 drivers in The Atacama desert.Hotels were of a reasonable standard but the little surprises such as an amazing lunch on the Bolivian salt flats were great. Two excellent train rides especially between Puno and Cusco. Well paced tours to Lake Titicaca and Machu Picchu… Read Full Review

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★★★★★

“Tanzania”

Written on: 05/05/2016

Absolutely fabulous trip - animals everywhere, superb lodges, excellent food, wonderful guides, very well organised although a hiccup at the beginning with no contact numbers. However a truly wonderful experience and a real dream come true. Lots of travelling over bumpy roads so a good back support needed but wonderful memories. The Great Migration in the Serengeti is the most amazing experience. It's going to be a hard act to follow. Very good value for money especially as I was a… Read Full Review

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★☆☆☆☆

“'Varandas de Albufeira', Algarve, 18/12/2015-08/01/2016”

Written on: 27/01/2016

Brochure states 4 stars(****). This place is not even 2 Stars(**). There is very little or no choice in the restaurant, any vegetables are out of a tin. The staff are very rude. Many other guests also remarked on this. The two reps. are were of no help. When new Quests arrived they were very quick to sell excursions (commission) but otherwise no help whatsoever. My return transit to the airport was 45 minutes late. The rep. had his phone turned off. Rather worrying. I got to the airport with… Read Full Review

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★★★☆☆

“Salamis bay conti hotel Famagusta”

Written on: 12/01/2016 by Trevin438 (1 review written)

We returned from this hotel on 6th January. It was booked as an all inclusive 2 weeks. This was a lie all we had in our room was two bottles of water a day and did not get that on five days until we rang reception to complain. The bedroom was ok but the food was rubbish. The only meat we had most of the holiday was liver 1inch long and chicken bits cooked in water or tiny chicken wings The Christmas gala dinner was rubbish and inedible. To be fair after complaints New Years meal had Lamb and… Read Full Review

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★★★★★

“Best holiday ever”

Written on: 04/12/2015 by Kenleyn69 (1 review written)

Long awaited holiday on my to do list it was well done and organised by mercury fabulous hotels, itineraries and guides couldn't have had better holiday recommend it to everyone… Read Full Review

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★★★★☆

“Better than expected”

Written on: 28/10/2015 by 422Young (1 review written)

Have recently returned from the 15 day tour of china with Mercury. The information received prior to travelling was very poor, and there were endless mistakes made in the paperwork. Once we arrived in China and were met by our tour guide, our opinion changed completely. The whole tour was excellent, the hotels and cruise exceeded our expectations in everyway. He adjusted the tour well and we saw everything in the best way possible… Read Full Review

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★☆☆☆☆

“Absolute Rubbish”

Written on: 05/10/2015

I booked a holiday with this company last year had terrible trouble problem trying to get my easyJet boarding pass as Mercury had passed on a completely different name to them, vowed them I wouldn't go with them again, however relented and booked another holiday this year, I was on the phone would you believe to some totally incompetent member of staff for over 4 hours (you read right)apparently I was her first customer she could barely understand English she was clearly out of her depth… Read Full Review

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★☆☆☆☆

“Mis-sold holiday ”

Written on: 18/07/2015 by Zairew271 (1 review written)

First time user of mercury , I requested a hotel within 5/10 mins walk of Harbour in Pathos due to health issues and being a single female in 60's , also for the same reasons entertainment in hotel daily . They recommended a hotel , on arriving it was 60 mins walk to Harbour , roadworks most of the way and no entertainment . Holiday from hell !! They refuse to accept mis-selling and telephone call was not recorded ( convenient ) . Now 3mths later still corresponding . !!!! They advertise to… Read Full Review

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