After hunting to book a holiday to Morocco at end of April for my client, I called Major Travel. The lady is very friendly and helpful. After I got an email for the quotation, she even followed up to me. I would recommend her service to my friends, and would use the Major Travel again next time.

It's taken Major Travel two weeks after asking them to change dates our planned holiday. 3 days before departure, finally came back and said no. Leaving us in a terrible position!!! Customer service is terrible. Please use someone else!!!

Booked our honeymoon through another company but Major Travel are the provider. Due to Covid19, my honeymoon was cancelled has it is prohibited to travel to the destinations we had booked. I was informed by the I would receive a refund if this was the case, but Major Travel have told them no. I have not cancelled this, I cannot or am I allowed to travel to the destinations. I am now £11,059 out of pocket that they are refusing to pay back at present. Bunch with no compassion at all. This is not my fault, and I paid in good faith that I would receive a refund if the restrictions were in place. Never, ever, ever use this company please.

Just appalling service! We are in lockdown due to covid19 and due to travel in less than 2 weeks to the USA who have closed borders to all but diplomats. Apparently, that and FCO advice are irrelevant and if I cancel our holiday, I forfeit 100% of our fee paid. I understand travel insurance and have it but they are saying that they won’t pay out. I’ve had enough of being ignored and fobbed off. They’re not cancelling my holiday even though my entire booking says ‘covid credit’ now and not ‘confirmed.’ They cannot give me an answer on anything, avoid direct questions when asked and just generally are not nice to deal with. They’ve not once even uttered the word ‘sorry’ for anything. A lot can be achieved with a little understanding and empathy. My grandparents are sobbing thinking their money is lost as I booked them on my booking for ease and nobody actually cares.

Do not use this company. I booked an all inclusive cruise and the week before i was due to depart I received the travel documents from the cruise company which stated that we were travelling on a full board basis, I immediately contacted the travel agent to have this rectified and was reassured that the drinks package was included. When we checked in we were told that we did not have the drinks package, I immediately phoned the travel agent but as it was a Sunday it was closed, even their emergency contact line was closed. In the end I had to pay over $1415.68 to have the drinks included and despite having it in writing that this money would be refunded I have still not received anything. The staff are rude, extremely unhelpful and very unprofessional.

Booked to go to Sharm el Sheikh, flights got cancelled due to Airline cancelling flights to Egypt. Major gave one alternative destination to Alcudia in Spain, was not allowed to cancel the holiday or hold back till a later date, was told that I had to accept there and then by the agent and no refund was available, poor and rude staff the many times I contacted them. Finally got my travel documents for the alternative holiday after three phone calls and two weeks before the flight. I checked through them all and checked my flights with Ryanair, lucky I did, Major travel had only booked two suitcases for the four passengers, we actually paid for an extra suitcase, a total of five suitcases in the original booking to Sharm! I am due to fly out in a weeks time but have no confidence that this will be a fault free holiday, each time I call to sort out the suitcase problem I am promised a call back that is never returned, I have been lead a merry dance by this company and told many lies by their agents on the phone, had extra costs added at every opportunity and I am sure my nightmare with them is far from over. Do yourself a favour and use another company!

DO NOT USE THIS COMPANY!! Went to put a holiday through at £38p0, then increased to £89pp just as they got my card details. Then when i said wipe my details and left the conversation, had the cheek to call me back and said "never call this company again" - 3 times!!! Disgusting customer service and a complete FARCE. Be very very very careful! I am really worried now as they have my card details which i have had to cancel

I booked my holiday as it seemed very low price package ,but ended up paying more at the end. They are crafty people and as soon as the guy took my card detail ,he added £30 on the top to cover his administration charges and for aviation certificate..The story doesn't stop there,the day I booked my dad ended up in the hospital and after two days he had heart attack and we were supposed to fly 4 days after that. I requested that due to my dad being in the hospital and being old and my mum being unable to run around if the travel agency can offer me any option. But instead of that i was suggested to take travel insurance and claim through insurance . I tried to speak to the manager of the company but he was avoiding taking calls. I told the manager that I was unable to take insurance as i became very busy with my dad. I wasn,t offered no refund nothing and finally i requested to cancel my travel .still upto today its been over 6 months i haven't received no cancellation confirmation. The manager of the major travel is giving incorrect information that is committing crime as you can't take insurance after the incident happened and claim. The travel agency made me so upset and stressed. I lost nearly £500. I would advise everyone please not to book through them , you rather pay someone extra but go to some professional people.I don't understand that this company still exists.

it's not worth going on holiday if you have to deal with this company.

They are the worst travel agent that I've dealt with in my entire life.The agents on the phone were very pushy,rip-off and unprofessional.I dont know why this company still exist in this universe.Don't trust this company people.If you want to book a holiday,just go to the airlines directly and hotels coz you will regret dealing with this company MAJOR TRAVEL. They offered a holiday at a lower price but you will end up paying a lot of money. Also,they mispelled your name so you will come back to them and they are going to charge you a lot of money.Be CAREFUL, MAJOR TRAVEL has a lot of partner that you never know.

After using Major Travel for over 10 years and spending thousands with them on flights back and forth to the U.S I can safely say I will never be using them again after my latest ordeal. This is the first time ever that I have experienced Visa difficulties and requested refund on a flight I had to cancel. (within less than 24hrs of payment) The receptionist was quite rude and unhelpful and the staff pass you back and forth between airline and Major travel agents mainly replying by email which told me very little. The airline was more than happy to give me a refund, Major Travel however didn't want to part with the refund! They have plenty of time to fill the seat on the plane, I'm sure they will charge some other mug £600 for the same seat. I feel like my 10 years of business with them have basically been spat back in my face. I shall not be dealing with them again ever.

Booked a holiday through Major Travel which had been advertised on Wowcher, and had a terrible experience from start to finish. First of all the guy on the phone was extremely bossy and rude, changed some of the flight prices from what was advertised, so the holiday was actually way more expensive, and told us we would have to pay the whole balance up front, around six months before our actual holiday, which I agreed to against my better judgement. About a month later I tried to change some of the details, but because he told me at the time the holiday was non-refundable then we were unable to do so unless I paid an extra £350 - yeah right!!! So we were stuck with what we had originally booked. At the time of booking he asked for our passport details, so they could send us all the relevant documents prior to our trip. A week before the holiday and I still hadn't received any boarding passes or anything, so after bombarding them with numerous emails they finally got back to me with 2 days to go, telling me I had to check in online myself. When we arrived, the 3* City Centre hotel was actually way out in the outskirts, surrounded by prostitutes and alcoholics drinking and urinating in the street. Thankfully the underground station was right next to the hotel, so we could travel into the centre of town that way. I'd never use this company again, and would urge anyone else to think twice before booking with this company. Thankfully we still enjoyed our holiday, but next time we'll book elsewhere and hopefully have less hassle and save some money.

I've never experienced such a bad customer service. I've been questioned if my sister is my sister (due to different last names). When we requested changes to booking a part of the tour was taken away without any explanation and when I raised this, I've been advised to "go ahead and complain". I ended up buying a separate flight as it was cheaper option than having changes made to the booking. I will never use this company again and recommend to everyone to stay away!!!

hi all has anyone had similar issues with travel agents as ours, would be great to hear from you we booked with a company called Florida Masters a subsidiary of Major Travel and we received a Shocking service! Once they have your money there is no communication aside from letting the customer know about their numerous hidden charges! May seem cheap at first however with the added extras you are better off booking everything separately by yourself. We booked as a group of 8, 2 families, each managing their own aspect of the booking separately. At first we got a fantastic deal of £1099 per person including flights, car hire, hotels and a cruise from Miami. For reasons beyond our control we then had to amend the booking, changing the cruise, to which we were charged £150 per person extra, however if you were to book the cruise direct with the cruise line, it would cost £150 LESS per person than the original cruise we were booked on! This was just the beginning! After paying a deposit of over £1250 for our family, it suddenly became VERY difficult to get hold of anyone at Florida Masters OR Major Travel (Florida masters are their subsidiary). It seemed that they answer your questions at their convenience, so many of ours were left unanswered. In addition, they did not provide us with a valid ABTA certificate for our amended booking which installed fear into our minds. We were unwilling to part with over £8000 without the necessary confirmatory documents and adequate communication from Florida Masters. Now, less than 2 months until we travel to Orlando, we have had no choice but to cancel our holiday. The price became MUCH too high, and the lack of documents and communication worried us to the extent that I was unwilling to pay our any more money to Florida Masters. Luckily though, we have now managed to book direct flights with virgin, the cruise, hotels and car hire all ourselves at a much lower cost than continuing with Florida Masters – and that is with losing our deposit factored in! since then i have found out that Major Travel own Florida Masters, however Florida masters is run from a different site, and does not even have a companies house registration number. its a company set up to deny people their strict legal rights... tread with caution if you had a similar dealing let me know

I would never use this company again, three days before travelling and still not flight tickets. Emailed them yesterday to be told we only have hand luggage and when I ask them about transfers I was instructed to find my own, not we're really sorry or try this company but do it yourself. They have ruined my holiday already and it hasn’t even begun all because they are incompetent and unreliable if I wasn’t given this holiday as a birthday present I wouldn’t have bothered. I've already had to pay out an extra £100 to change the dates and now I'm expected to pay more for luggage? No I'm alright thank you. Thanks for nothing Major Travel.

We found what seemed like a good deal for a two night Copenhagen stay. We deliberatly chose the cheaper option of Sept/Oct at £119 per person, which seemed great. No frills airline and basic hotel. No stipulation AT ALL that this rate does not apply to hardly any (maybe one?) date combination in the whole period. When I rang up to book I was told weekends were more expensive and we would have to pay a BIG supplement. When I then said ok let's do the Wednesday to Fri, she said it was £2 less! So in fact the offer was near impossible to get - a total lie in fact. I could not fault the customer service rep, who took time to look at the availability but said flights were £90 each on their own. To be frank, that is not my problem if they advertise an offer. I could have booked myself in this case. In the end, she went to so much effort, checking out lots of (much worse) hotels, we paid a large additional cost to make it £180 each just to get the one we initially thought we were getting for £120 less! I am really disappointed and while she tried her best, seeming embarrassed in fact by that the offer was not an offer at all (I had already paid that initial amount) - I would say this company is not to be trusted at all. They clearly make their money by being deceptive and should not be allowed to operate on this basis.

staff quote "live price " which means we are ripping you off!!! is that ok!!! i phoned up regarding a offer i had seen the consultant explained the offer to me it seem quite a good offer to start with but as my dates changed so did the price!!!!!!!! i carried on with the booking to be told i had the last 2 seats left on the flight i wanted he only offered 2 choices of BB then one more came up only when i didnt seem interested! he said what a great deal it was i assumed being a agent for 40 years i couldnt go wrong! how wrong was i! the flights was still available the next day as were the BB option we had chosen! the only thing was the price £160 cheaper if i did it myself!