low cost holidays

Lowcostholidays.com - www.lowcostholidays.com
★★★★☆
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Black1969's review of Lowcostholidays.com - www.lowcostholidays.com

“low cost holidays”

★★★☆☆

written by Black1969 on 03/06/2016

Great prices but ... I booked the holiday for myself and friend of mine long time ago. His wife is sick now so he have to cancel it so I found other friend to travel with me. I must ring them(lowcostholidays) to change the name. Talk to one of the friendly lady what told me " I have to pay €100 each way plus €35 to change the name at the hotel". Are you joking me??? I am working for the past 11 years in hotels around Galway and actually shocked me that I heard Now. That's €235 to change the name. There's no way my friend's. I called to Aer Lingus and change the name for €100 and the hotel? I 'll change it for free when I arrive at the hotel. To be on list I gonna looking for holiday's anywhere else from now. This is robbing

Lowcostholidays.com's Comment

Written on: 04/06/2016

Hi there,

Thank you very much for taking time to contact us here. I'm really sorry to hear about your disappointed with our service on this occasion. We do not own any of the selling airlines and hotels and we're based on them in case of amendment. We have no influence on airlines charges and the €35 is our admin fee that applies to all amendments made after the booking is confirmed. Our cancellation policy needs to be signed while booking process, so I'm sorry you have found it inconvenient for you.
Again, I'm sorry that your experience with us didn't meet your expectations and I hope regardless of this, you'll have a nice time away.

Kind regards,
The lowcostholidays Team

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