good enough

4.0 / 5
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Guest's review of -


“good enough”

Written on: 11/06/2014

I booked the holiday. I had to change it due to work circumstances. I was on hold ... without ever speaking to anyone .... from 4.40 to 5.20 !!

When I did get through, they were great, helpful, efficient, and polite. I have to compliment their staff, lovely friendly and helpful, maybe they should have a few more of them to try to cut down on that hold time... that hold.... unbelievable!
Maybe it was the time I rang, because I had to ring again the next morning, about 10.10am and I was only on hold for about 10 minutes.

When you ring them, you must have a touch-tone telephone.

The hotel was exactly as they said. I was very happy with the holiday.

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Written on: 12/06/2014

We are very sorry for the length in time you had to wait on the phone. Unfortunately we have had a very high volume of calls this year in the run up to the summer season. We thank you very much for being patient and we're glad that you were able to resolve the issue and enjoy your holiday.

Kind Regards

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