Loveholidays.com Reviews - www.loveholidays.com

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Latest Reviews

★☆☆☆☆

“Absolute shambles”

Written on: 27/11/2017 by Denisses313 (1 review written)

After countless phone calls l still have not recieved confirmation of my booking dispite over £500 deposit being taken from my bank. Dont be fooled by the nice sounding chatty telephone staff they are totally incompatant. Their empty promises sound so convincing and you are left worried sick that things will get sorted. I will NEVER book with Loveholidays again l would rather pay a bit more money and get a proper service… Read Full Review

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★★☆☆☆

“Dont use LoveHolidays ”

Written on: 03/11/2017 by KhloeSchmidt207 (1 review written)

We had our hotel changed 2 days before travelling and were given the reason that there was a water issue at the original hotel, which was not true as confirmed by our original hotel. They offered little in the way of help or compensation. Their customer services require constant chasing and then you receive little updates. I would never recommend to use for any future holidays… Read Full Review

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★★★★★

“Princess Anastasia, Perrisa, Santorini”

Written on: 15/10/2017 by Johnnyioannou11 (1 review written)

What a place,I don't think I have been to Cleaner apartments, they were spotless, Breakfast area was so clean you could eat off the floor, The owners could not do enough to help you, and the staff were fantastic, I cannot recommend this place enough, already getting ready to book for next July, Only a bus ride from Thira and Oia, great place to be, plenty of shops and Local bars, If you did want to get around, it's only a small island, we got the bus around, but there was plenty of Quad bikes… Read Full Review

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★★★☆☆

“ Marrakech: Zalagh Kasbah Hotel and Spa”

Written on: 20/08/2017 by jgGeorge214 (1 review written)

I booked the hotel with very polite agent and they seems to understood all my disability needs. Unfortunately when i went there all this information about disability was not right. It shame love-holiday introduced to me very bad 4 star hotel. I even tried to take up my issue to manager who was very rude and i felt he discriminate and ignore m Anyway my plan for the relax holiday became stress and awful. My room had no firings, telephone, deposit box, not garden view, no disabled room, and… Read Full Review

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★☆☆☆☆

“The worst company I had ever met”

Written on: 03/08/2017 by alexu1985 (1 review written)

I had the worst holiday experience in my life,mainly with the travel agent. We booked a 4 nights stay in a beautiful hotel from pictures...when we got there we have received a basement room with no light beside electrical one. We have complained exactly when we got there, love holiday advisor told me that they can't do anything until my return. Due to the conditions I was in, I felt very sick, I ended up to the local doctor and moved on my own cost to another hotel in the 3rd day. I had… Read Full Review

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Ritasabbarwal's Response to alexu1985's Review

Written on: 14/08/2017

I would still log an Abta complaint otherwise they will keep getting away with this. I am having this exact experience as you. Please also try claiming back from you credit card company using section75 Consumer Protection legislation and Sales of Good Act as the service is not as specified at the booking time. Keep screen shot of all imagines what they described and what it turned out to be. This may help you reclaim for the bank.

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★★★☆☆

“airport tax”

Written on: 02/08/2017 by Aliza462 (1 review written)

Booked holiday in January was on tight budget, informed the sales agent at LOVE HOLIDAYS ages of two children accompanying us. After paying for holiday in full recently went to try check us all in on flight LOVE HOLIDAYS had sold us with ryanair but it would not accept one of the children passengers, rang Ryanair they said I had to pay another £13.00 airport tax for my grandaughter who when we booked was 15 now 16 so apparently she has to pay airport tax of £13.00 because it was… Read Full Review

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Ritasabbarwal's Comment

Written on: 14/08/2017

Typical of this type Love Holidays, they don't care about the customer, if they did they would have refunded the £13 as good will goes a long way.
Personally I would not book with them again.
The use Trust Pilot to gather Reviews. I would leave them a negative review on site as they have a person monitoring that web site . This may result in a change of heart from them to accept their mistake.

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Ritasabbarwal's Comment

Written on: 14/08/2017

Typical of this type Love Holidays, they don't care about the customer, if they did they would have refunded the £13 as good will goes a long way.
Personally I would not book with them again.
The use Trust Pilot to gather Reviews. I would leave them a negative review on site as they have a person monitoring that web site . This may result in a change of heart from them to accept their mistake.

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★☆☆☆☆

“Beware!”

Written on: 31/07/2017 by AdysonOliver1953 (1 review written)

Beware! By mistake booked twice the same holiday .Notified the company by email. Nobody bothered to reply,but were very quick to charge me twice.Pure rip off in the broad daylight. Stay away if you don't want stress… Read Full Review

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Ritasabbarwal's Comment

Written on: 14/08/2017

If you have not had a refund from Love holidays, try using section 75 consumer protection legislation as it allows 120 days to cancel anything brought online if you used your credit card. There website does have problems and on a different website someone took a video of this.

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★☆☆☆☆

“Price match policy”

Written on: 22/07/2017 by ChazPeters (1 review written)

Love holidays price match policy has so many terms and conditions attached to it that it's not worth the paper it's written on . BEWARE !… Read Full Review

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★☆☆☆☆

“Costomer Care Zero”

Written on: 11/07/2017 by RossMerritt (1 review written)

Booked a holiday on their site. Due to site errors (crashed when linking into Pay Pal) I ended up with 2 rooms. Tried to cancel one of the rooms but could only do this via manage my bookings which took 72 hours before a response which requested £75 for a room upgrade...?. Ended up having to pay a cancellation fee despite informing them of the error straight away. phoned to discuss £75 with customer care who was less than helpful...This was my first and last time booking with this… Read Full Review

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★☆☆☆☆

“Check your terms and conditions..!!??”

Written on: 29/06/2017

Booked a package holiday with the ATOL protection, with this company. My flights was delayed twice and then cancelled till the next day?? Went through hell spending nearly 24 hours in the airport... trying to get a defund but the company said they are not liable for the flight??? It's a package ???… Read Full Review

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★☆☆☆☆

“worst service ever!”

Written on: 27/06/2017

I booked accommodation online 48 hours ahead of traveling, for dates in June 2017, confirmation has some random dates in November. When I queried it I was told that "sometimes the dates change to the cheapest option if you press the "back" button". I didn't do this. The hotel agreed a refund, loveholidays.com are withholding my money as it is non-refundable.. yes, as I booked 48 hours in advance, and not for random November dates on the confirmation. I had to find and pay for alternative… Read Full Review

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Lucille3's Comment

Written on: 09/07/2017

I have the same issue booked for 12 Sep changed it to 23 October it's a home

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Sara3's Comment

Written on: 09/07/2017

you have to fight it, Lucille. I've had a mare. made an official complaint via ABTA (you can do that online), but also emailed the hotel directly (they agreed to the refund in priciple) and a company called Sehrs Tourism (which was connected to loveholidays booking in Spain). slate LH on every review forum you can find. respond negatively to comments on their Facebook page.. I think that swung it for me. I got a full refund earlier this week but will chase compensation via ABTA.

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★☆☆☆☆

“Please steer well clear. ”

Written on: 13/06/2017

When you are booking through Loveholidays, please be aware you aren't booking with them, you are booking with them as brokers and because of there incredibly unprofessional behaviour and taking on average 72 hours to reply to emails as no body ever picks up the phone, they have already booked the holiday even when you have cancelled within 10 mins of booking when you realise what there game is, they charge you full whack! DON'T BOOK WITH THEM, SEARCH ON THE NAME OF THE HOTEL BECAUSE YOU CAN… Read Full Review

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★★☆☆☆

“Check The Small Print”

Written on: 13/06/2017 by 430Harding (1 review written)

My Son In Law booked a holiday for four of us in Malta, using Loveholidays. He was not aware that the company who provided the holiday was Jumbo Tours, a company based in Spain. Upon arrival at the hotel we were informed that they had overbooked and we had to use another hotel. The hotel we were sent to was inferior in every way to the other. The food was terrible, mattresses too big for the bases, MOH fell out twice, curtains didn't meet in the middle, a patched stained bath, a hole where… Read Full Review

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★☆☆☆☆

“terrible company staff are trained not to admit liability”

Written on: 12/06/2017 by LukeKirk164 (1 review written)

Blatant staff training which means they are trained not to accept liability for any errors in your booking. Booked in Jan, they got the dates wrong, had to pay extra couple of weeks late for the flight only but thought they had changed the booking at the same time. How wrong was I, 8 June they asked for final payment I queried this as thought it was too early and again they still had the same old booking I didn't want on their system only this time I was departing say 9 August and honestly… Read Full Review

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★☆☆☆☆

“PLEASE STAY AWAY FROM THIS COMPANY !!!”

Written on: 12/06/2017 by lanad07 (1 review written)

PLEASE STAY AWAY FROM THIS COMPANY !!! I booked family holidays to Portugal with this company but the situation come up that i should cancel holidays ( 3 months before which is quiet long) and i was charged 1099 Euro for cancellation and total fee for my holidays was 1456 Euro so my cancellation fee cost me nearly as much as holidays, they never even send me cost a fee for cancellation before i confirm the cancellation, which is very sneaky, and on the website showing 25 Euro cancellation fee… Read Full Review

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★★★★☆

“Good experience would use again ”

Written on: 31/05/2017 by Lmsbull85 (1 review written)

Booked with love holidays for a holiday in may to Lanzarote. Just returned. Everything was straight forward. The airline did change our return flight, I contacted love holidays and they changed the transfer time. No problems with booking, always able to speak to some one if needed. We checked in online with the airline and printed tickets before we left. I would deffinately use love holidays again. But I wouldn't use their transfers again. Would book private transfers next time. We had to wait… Read Full Review

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★☆☆☆☆

“The worst online Company I've ever dealt with.”

Written on: 23/05/2017

Beware! I booked hotel for Dates in Oct, confirmation came for different dates in Dec. As I opted for no cancellation option Love Holidays are washing their hands of me. I notified them immediately of the error and they deny it has to do with a glitch on their system, essentially calling me a liar. It 100% was inputted correctly. It is 6 months till I am due to travel, it is an easy fix for love holidays, instead of fixing this and having a happy customer they have taken my money, 700euro, and… Read Full Review

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★☆☆☆☆

“Disgrace”

Written on: 16/05/2017 by nathans75 (1 review written)

Booked twice with love holidays, Left me high and dry the first time with no hotel or suitable replacement. This time they have failed to inform my flight has been moved to a later date so i now have to find my own accommodation for a night. Only found out 10 days before when sorting out boarding passes. They told me they would pay and then reneged. I really like the website but the service is awful. They use the line they are just the middle man so cut them out. I paid a £350 phone bill first… Read Full Review

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★☆☆☆☆

“The absolute worse EVER!”

Written on: 11/05/2017 by fab_giglio (1 review written)

This website is the worse ever for booking your holidays. I booked flight and tickets with them and then I realised the transport from the airport to my hotel was not arranged (the airport was 120 miles away from the hotel. I called Loveholidays and they quoted me with £540 for the transport both ways. In the end I end up having to change flights to a nearer city and get a taxi by myself which it was £280 for all that. After that I wanted to stay in a different hotel and they could not do… Read Full Review

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Loumor's Response to fab_giglio's Review

Written on: 23/05/2017

Wish I'd read this before I booked. I booked for Oct and they confirmed for Dec, having a nightmare trying to resolve.

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★★★☆☆

“Unsure if I should book”

Written on: 18/04/2017 by IsabelOlson419 (1 review written)

I have been quoted a great price on the website for 3 adults and 2 kids to go to florida in june this year, however I am unsure if I should book this and hand over that amount of cash to a company I have never had any dealings with in the past. The price includes a Villa (disney area homes) allocation on arrival and the flights. Can anyone give me some advice? Thanks… Read Full Review

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Loumor's Comment

Written on: 23/05/2017

Don't go near them!

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