Do not touch with a barge pole

4.1 / 5
81% of users recommend this

Maidstone1's review of -


“Do not touch with a barge pole”

Written on: 12/12/2013 by Maidstone1 (1 review written)

This company is one of the worst I have ever had the mis fortune to come across.

I had an issue with the payment schedule and the members of staff and manager I spoke to today, were both unhelpful and patronising!
Their website is not clear and when trying to express my concern and very politely asking for an amendment, the manager was first not free! This was strange as the staff member said " the manager is busy on another call, but said to reliterate what I said" how can she be busy speaking to someone if she told her that!

I book a lot of holidays online and have never had so much grief even when my holiday was cancelled due to the airline going bust!

Try another online company or go to a travel agent!

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Loveholidaysuk's Response to Maidstone1's Review

Written on: 04/02/2014

Good Afternoon,

We are very sorry to hear that you weren’t satisfied with your experience with We take all feedback regarding our Customer Services team very seriously and so we would like to investigate your experience further. Can we please have your HAY reference which can be found on your booking confirmation?

We look forward to hearing from you.


the team

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