LeisureTime Reviews - www.leisuretime.co.uk

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Latest Reviews

★★★★★

“Pontypridd to Babbacombe”

Written on: 20/10/2017 by 359Reid (1 review written)

Firstly, coach arrived exactly on time for pickup, we were to meet other coaches at Cardiff West and then transfer to coach taking us to our destination. It was a little problematic with luggage but an extremely helpful young lady assisted us, so no major problems ensued. After several pickups we made our way to Babbbacombe, stopping off twice, once at a service station and secondly at Trego Mills centre near destination. We made excellent time and our driver was a cheerful soul. On arrival… Read Full Review

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★☆☆☆☆

“Not yet gone but choice of hotel unbelievable ”

Written on: 20/10/2017 by Hull448 (1 review written)

I am due to travel on Saturday to Oxford and bicester on the Sunday - Oct 2017 I am today told that the hotel we are staying in is 1.5 hours away in Luton airport.An airport with no alternative facilities or place to go in the evening. I am speechless!! How on earth can this trip be promoted as an Oxford trip when it is in another county, is bound to cut short any time in Oxford and a very early trip to Bicester Cardiff is 2 hours away and technically a similar distance for me to return to… Read Full Review

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★☆☆☆☆

“PATHETIC USELESS COMPANY”

Written on: 02/08/2017 by stephanie30 (1 review written)

Having had my weekend cancelled by Leisuretime I was due a refund. This proved to be an absolute nightmare with this company! Despite numerous calls and emails still no refund or call back! To date I am still awaiting my refund so I suspect I will need to contact my card company for support. This company is one to be avoided and I would never recommend or use them again… Read Full Review

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Leisuretimeuk's Response to stephanie30's Review

Written on: 03/08/2017

We are so sorry you are experiencing a delay with receiving your refund.

If we can ask you to email customerservice@leisuretime.co.uk with your booking reference number. We will look into this as a matter of urgency.

Kind Regards
The Customer Service Team
Leisuretime.

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★★★☆☆

“Itinary all wrong”

Written on: 06/06/2017 by NannyMags (2 reviews written)

I have travelled with Leisure time a few times now. But just got back from Llandudno & was very disappointed in my trip. Leisure time have not thought it out very well. The trip was advertised as Llandudno & Snowdonia trip, but we were only given 30 mins in Snowdonia, we looked round the shop then back on coach, could not do a trip on train up Snowdonia nor have time to see the waterfalls, all our time was in first stop Port Marion 11/2 with very little to do there. The driver was very pleasant… Read Full Review

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Leisuretimeuk's Response to NannyMags's Review

Written on: 04/07/2017

Thank you for your comments, we are so sorry you feel disappointed with your trip to Llandudno & Snowdonia.

Please be assured your comments have been taken extremely seriously and will be utilised for future improvements. We are committed to listening to our customers and with their feedback we are striving to improve the services we offer.

We truly appreciate your feedback and thank you for taking the time to let us know.

Kind Regards

Customer Services
Leisuretime

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★★★☆☆

“Taken to long to reach destination ”

Written on: 04/06/2017 by Cannonk304 (1 review written)

Went with Leisure time to Lake Garda , the journey there was a marathon arrivung at our over night stay at mid- night been on the road since 8 in e morning,went straight to bed then another early start for 10 hour drive would have been much better to travel through the night ,8 day holiday turned out to be 4 days only in the resort .Drivers were excellent and hotel was reasonable,but journey was to much for most passengers… Read Full Review

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Leisuretimeuk's Comment

Written on: 04/07/2017

Thank you for your review. We are sorry you felt disappointed with the length of the journey to Lake Garda.

Please be assured your comments have been taken on board and will be utilised for future improvements. We take all our customers comments extremely seriously as it is through our customers feedback we can strive to improve the services we offer.

We are pleased you found the drivers to be excellent.

Thank you for taking the time, your feedback is important to us.

Kind Regards

Customer Services
Leisuretime

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★★★★★

“Have had afab weekend away at alton towers an got to...”

Written on: 29/05/2017 by Goode422 (1 review written)

Have had afab weekend away at alton towers an got to say everything was.spot on the park was fab the hotel holiday express was lush an had everything you needed the bus driver was absolutely fantastic a really nice genuine guy couldn't of asked for nicer person… Read Full Review

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★★★★★

“Fantastic ”

Written on: 16/05/2017

We always travel with Leisuretime and they are such a fantastic company. All staff are lovely from sales staff to drivers. Love the excursions they offer and the price, well you just can't fault it. Hotels are always clean and staff lovely. So great to see their Direct Holidays!… Read Full Review

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★★★★★

“Great Company”

Written on: 19/04/2017 by Rylee119 (1 review written)

We've travelled with Leisuretime several times over the last few years. They have a wide selection of holidays at reasonable prices. The hotels, food and excursions are high quality and their drivers are extremely competent and helpful. We always feel safe and confident in travelling with such a well established, first class company… Read Full Review

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★☆☆☆☆

“Pathetic Service”

Written on: 18/04/2017 by 463Healy (1 review written)

After having a trip cancelled I have received no refund, no updates and have constantly had to chase them. When you get to speak to an agent, they are useless and appear to have no idea what they are doing or when they will be able to help. I will never use the company again and urge people to do the same to avoid dissapointment… Read Full Review

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★★★★☆

“Good service”

Written on: 20/03/2017

4.0 /5 a very good service you get what you pay for its not 5star but its not 5 star prices we have used leisuretime many times and will continue to do so as long as the service remains good we have booked for the isle of wight in April … Read Full Review

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★★★★☆

“not perfect, but....”

Written on: 16/03/2017 by cpHastings31 (1 review written)

i,ve used Leisuretime for about 11 years,,things can go wrong as they use a variety of coach companies to fulfill their programme of tours, The gripe about long pick up times applies to most companies operating these tours. For example Majestic , faclitate their feeder services by interchanging coaches at Gordano services, a tedious process(both ends of the holiday), but it,s the only way to ensure that the trips are economically viable.Single room supplements,,that,s another story..a rip… Read Full Review

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★★★★☆

“Holidays with Lieshure Time”

Written on: 17/02/2017 by bowler38 (1 review written)

I have had four holidays with Liesure Time and have been extremely happy with them all. Our first was to Rhine in Flames. Long journey which we new about. Holiday booked late due cancellation of similar by Edwards. Edwards was £650 each but with overnight stops. Liesuretime £399 no overnight stops. Saving of over £500. Excellent holiday good drivers comfortable hotel. Second was Paris . Comfortable coach with knowledgeable and helpful driver ( Thomas Coaches) excellent hotel and day trips… Read Full Review

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★☆☆☆☆

“Late telling people pick up times”

Written on: 05/01/2017 by tigrarena (1 review written)

We are going away on the 9/1/17 and today is 5/1/17 and we still haven't been told time of pick up when you book with Edwards they tell u 3 weeks before departure date will never book with leisuretime again and will make sure no one that I know or speak to will either terrible service staff in Swansea shop are rude speaks to you like a child well they need to remember we pay your wages… Read Full Review

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Bowler38's Response to tigrarena's Review

Written on: 17/02/2017

Don't know where you booked but all my holidays had the picking up times on my original bookin g
Confiration

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★★☆☆☆

“Heaven and hell”

Written on: 03/01/2017 by Welshwen (1 review written)

New year in Isle of Wight, picked up at 6.20 am, went on around the world trip and were only in Cardiff at 10.30!  The main coach driver was brilliant, got to our hotel The Burlingon at 4.30, very long day. The hotel was excellent, great staff and we had a great time. Return journey, picked up at 10.00, reached Newport train station about 4.30, again he was great, dropped off and told feeder bus was on its way, after 1 1/2 hours waiting in the freezing cold, bus turned up. The pick up service… Read Full Review

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Bowler38's Response to Welshwen's Review

Written on: 17/02/2017

Have had similar with other companies they do rely on coaches returning on time but in fairness I haven't had that with Liesure Time in fact on our last holiday we had a message that our feeder taxi would be late so our coach driver cancelled it and did a detour and dropped us where my daughter was to meet the taxi.

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★☆☆☆☆

“Christmas Shopping Bath Day Trip 8/12/16”

Written on: 13/12/2016 by cjMcCarty80 (1 review written)

Supposed to be picked up in Bridgend at 7.45am after a wait for 45 minutes in the rain and cold the coach finally arrived. We stopped in Newport at 10.30 only to be told by the driver he had to take his 45 minute break. We eventually arrived in Bath at 12.30pm. Could have flown to Tenerife in that time. Return journey started at 6.10 we at last arrived in Bridgend at 8.50. The time spent in the coach spoiled the whole day and we wouldn't travel with Leisuretime again and certainly wouldn't… Read Full Review

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★★☆☆☆

“Very poor organisation ”

Written on: 01/12/2016 by Kelleyzn413 (1 review written)

Booked with leisure time three times, safe to say will not be booking with them any time soon. First trip was to a Victorian Christmas market, turns out it was a museum and the coach toilet was blocked and smelling. Second trip the coach had no heating in the winter and our final and last time with this firm coach only arrived in Cardiff the time it was ment to be in Newport, turned up 50 minutes late on the plus side this one had heating… Read Full Review

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★☆☆☆☆

“Shambles”

Written on: 23/10/2016 by AddisonCantrell161 (1 review written)

Booked Liverpool trip for ourselves and friends, 3 months prior to going. Advert said enjoy a fabulous weekend in Liverpool in a selected hotel in local area. Despite various phone calls they would not state name of hotel. 48 hours before travelling we were told that we were staying in Leyland [some 40 miles away]. They refused to give our money back as they stated it was a selected hotel and they were within their rights. A fabulous weekend in Liverpool had now turned into a 7 hour excursion… Read Full Review

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★☆☆☆☆

“Wrong location”

Written on: 18/10/2016

Arrived back from a trip which we thought was liverpool but we were staying in preston 35 miles away all the others with us which was 24 and the other people on trip very disappointed the trip was advertised as a liverpool trip also bus late picking us up you are misleading people with this trip… Read Full Review

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★☆☆☆☆

“A spoilt weekend ”

Written on: 18/09/2016 by Curtisni239 (1 review written)

We used leisure time and booked a family break to the hotel Burlington in Torquay.It took us 9 hours to get there and then there were issues with our driver!i once we had reached our hotel we were faced with dark horrible dirty rooms.Teapots were mouldy,toilets were dirty,water jugs had dried gone off milk in them,dust and mould everywhere and in need of a good clean .The pool was out of order.This was meant to be a family break.Thrre were no facilities for children there and in booking .com… Read Full Review

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★★☆☆☆

“Poor quality hotel and poor value for money”

Written on: 22/08/2016 by Zackr73 (1 review written)

friend booked this trip with leisuretime to Eastbourne. Driver was friendly and helpful but took along time to get there.Coach was clean and comfortable. Thats where the good things end. The hotel we stayed at has seen better days and is very poor for the money charged.Rooms are dirty and in good need of renovation and repair.The food was basic but times of meals weren't good and the food was thrown at you with no time between courses. it was a case of get them in and out as quick as… Read Full Review

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