Misleading advertising

LateRooms.com www.laterooms.com
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AnnWalsh's review of LateRooms.com www.laterooms.com

“Misleading advertising”

★☆☆☆☆

written by AnnWalsh on 06/11/2016

We booked to stay in what looked to be a beautiful Georgian townhouse for 1 night B & B. As I booked I was informed we would be in an annex with continential breakfast. There was no obvious phone number to query further details. On arrival we were directed to alterntive accommodation a few streets away. This was in peak traffic and after having spent some time finding and parking at the original accommodation. We were directed to a dingy, dirty, shabby 'apartment'.It was hard to tell how long the food had been in the kitchen for and wasn't at all appealing. We had to pay unexpected car parking charges and get up for 7.30 the next morning to put fresh money in the meter
We read reviews overnight and discovered that this is not the first time people have felt misled. I think the owners should avoid the challenge of willfully misleading customers by showing pictures of the off site accommodation. We would not have booked if we had seen it. Plus they should include thier phone number so that future guests can clarify where they have been allocated to. I felt like I had been hoodwinked. A really disappointing stay.

Laterooms.com's Response to AnnWalsh's Review

Written on: 11/11/2016

Hi,

Thanks for taking the time to leave a review for us, sorry to hear about what happened to you on arrival.
This needs looking into as we would not usually expect a property on our site to behave in this manor.
Near the bottom of you confirmation email you should see a phone for us and the property. I would encourage you to contact us about this so we can look into the property.
I am unable to leave contact information for us on this response, so please use the information on your confirmation email.
Kind regards, Simon.

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