Billandhisdog's review of LateRooms.com www.laterooms.com

“Poor housekeeping ”

★★★☆☆

written by Billandhisdog on 06/12/2015

Stayed for two nights in annex. Room large and with private patio, took dogs. Generally very happy but state of shower was appalling. Glass clean but tiles with red stuff growing in grout and bottom of glass and runners NEVER cleaned since installation. Of hotel wants to contact me that would be great (I live in Southport and you can have photos of the shower to discuss with your staff). Approached reception staff, female on duty was defensive and dismissive instead of customer focused.
Would I stay there again, probably not due to attitude toward complaint. Also hydro pool staff did not appear to be customer focused but rather you are there to use his pool and potentially put out our disturb him. Booked as there was a pool on site but over two days did not bother using it after walking in with reception we were met with. Breakfast ok,bed comfortable, large and clean.

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Laterooms.com's Response to Billandhisdog's Review

Written on: 15/01/2016

Hello,

We would like to apologise for the delay in getting a reply to you and we apologise on behalf of the hotel for the experience you have had when you have stayed.

If you would like any further assistance please do not hesitate to contact us via telephone or e-mail direct.

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