Almost Excellent Customer Service

4.4 / 5
93% of users recommend this

O'Reillywr20's review of


“Almost Excellent Customer Service”

Written on: 25/05/2014 by O'Reillywr20 (1 review written)

Having made a booking that I wished to cancel, I called at 9.15pm as I couldn't cancel online. The person I spoke to tried to call the establishment, but they were closed for the evening. I was promised that it would be dealt with the next morning.

By lunchtime the next day, I hadn't heard anything, nor received a cancellation confirmation, so I called. The person I spoke to this time acknowledged that a callback should have been made, but hadn't been, then proceeded to call the establishment, and managed to cancel the booking without incurring any of the published cancellation charges. Result!

Get Great Holidays Deals From Expedia
Report this review
Was this review helpful? 0 0
Great Deals on Expedia