white heart hotel near alton towers

4.4 / 5
93% of users recommend this

lawson99's review of LateRooms.com www.laterooms.com


“white heart hotel near alton towers”

Written on: 26/01/2014 by lawson99 (1 review written)

after along drive and day, we got to our hotel,which looked like it needed updating, when shown to our rooms, mine was ok, my daughter with two small children,where given a room with double bed, and two mattress laid on the floor for children ages 9 and 2, the wallpaper was hanging off the walls as she is a nurse, her face said it all,my other daughter booked a room even worse, what a nightmare.
we refused the accomodation, the young girl was really sympathetic towards us
we then tried to book in to numorous other places, but all fully booked for miles.
we ended up driving all the way back to Wales, with children crying.
dont book this Hotel.

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Laterooms.com's Response to lawson99's Review

Written on: 27/01/2014

Hi, really sorry to read about your disappointment. If you have any further information please don't hesitate to email us and we'll do our best to investigate this further. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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