Late rooms booking

4.4 / 5
93% of users recommend this

Guest's review of


“Late rooms booking”

Written on: 12/09/2013

Booking system gives option of adults and children for searching, other websites let you enter age of children which is normally in UK under 16 counts as child. Booked hotel and only noticed on email that we were listed as 2 adults and 2 children(max age 8). Had to phone hotel to inform them kids were 15+16, fortunately hotel let us pay a small supplement for 16 year old and the room was still suitable.
Hotel mentioned they had had quite a few similar problems.
Website needs changing as the rest of the process was very smooth.

Get Great Holidays Deals From Expedia's Comment

Written on: 13/09/2013

Hi, thanks so much for getting in touch and for bringing this to our attention. So sorry for the negative experience you've had. So we can investigate this further could you let us know the booking reference number? Then we can see what we can do. Otherwise thanks a lot for your feedback and for taking time to leave a review (Nora)

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Thebrods's Comment

Written on: 25/09/2013

Hello there it was 23749140R thanks

Reply to this comment's Comment

Written on: 26/09/2013

Thanks a lot for getting back to us, I'll be in touch shortly! (James)

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