Totally Unreliable

4.4 / 5
93.1% of users recommend this

Guest's review of


“Totally Unreliable”

Written on: 07/09/2013

Booked 3 double rooms for a 2 night stay in Newcastle through LateRooms and had confirmation email, but when I arrived at the hotel, they said they had received nothing from LateRooms and so could not accommodate us for the 2 night stay. My son ended up sleeping on a mattress on the floor and we had to change rooms each night. Ruined our stay - beware booking with them.

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Written on: 07/09/2013

Hi, really sorry to read about your disappointment. So we can investigate this further could you let us know the booking reference number? Then we can see what we can do for you. Otherwise thanks a lot for your feedback and for taking time to leave a review (Nora)

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