A bad experience

4.4 / 5
93% of users recommend this

Guest's review of LateRooms.com www.laterooms.com


“A bad experience”

Written on: 19/07/2013

Laterooms failed to successfully fax my credit card details to the hotel.
I received a concerning email from the hotel claiming that my credit card details were invalid. After contacting laterooms, I was advised that I would now have to contact the hotel in Paris and provide my credit card details again over the phone.

I may as well have booked directly with the hotel in the first instance.

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Laterooms.com's Comment

Written on: 20/07/2013

Hi, really sorry to read about the issues you've had. I'll be sure to escalate your feedback to the relevant departments here. If there's anything we can do for you in future please don't hesitate to get in touch. Meanwhile thanks a lot for your feedback and for taking time to leave a review (James)

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