Very poor experience

4.4 / 5
93% of users recommend this

Guest's review of


“Very poor experience”

Written on: 04/07/2013

Arrived at hotel and no booking. Nothing passed from late rooms to facility. Elderly relatives found the experience stressful and this impacted their trip.

If the basics like this are not working then...

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Written on: 05/07/2013

Hi, thanks so much for getting in touch and for bringing this to our attention. So sorry for the negative experience you've had. So we can investigate this further could you let us know the booking reference number? Then we can see what we can do. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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