Totally dissatisfied

LateRooms.com www.laterooms.com
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Ethelpudding4's review of LateRooms.com www.laterooms.com

“Totally dissatisfied”

★☆☆☆☆

written by Ethelpudding4 on 20/03/2013

As a regular traveller and frequent user of your site I would like to add my dismay in a recent booking. Booking made on Friday 15 march at Royal Oak Appleby, unfortunately due to unforeseen circumstances I had to cancel on Sunday 17 march. The booking was more than a week in advance, and I was informed that I would incur 25 percent charges!!! I emailed hotel to be told it was not them who had put this charge on as told by booking.com.......but actually booking.com.....I am intrigued why I have been misled by bookin.com and unfortunately will not book anything again through them.

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Laterooms.com's Response to Ethelpudding4's Review

Written on: 21/03/2013

Hi Ethel, thanks so much for getting in touch and for bringing this to our attention. So sorry for the negative experience you've had. So we can investigate this further could you email [email protected] with your LateRooms.com booking reference? Then we can see what we can do. Otherwise thanks a lot for your feedback and for taking time to leave a review (Adam)

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