? Don't know what this means

LateRooms.com www.laterooms.com
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davidcawte's review of LateRooms.com www.laterooms.com

“? Don't know what this means”

★★★★☆

written by davidcawte on 03/03/2013

I have made many reservations through your agency over the last two years or so, and overall am very satisfied.

You seem to offer a better service in the UK, rather than abroad!

It may be my (mis)understanding, but I am never clear whether I am paying up front, or whether I am supposed to pay the the hotel direct. To my knowledge I have never paid twice, but it would be nice to be absolutely clear on booking.

I did have a problem making a current booking for "Combe Grove Manor Hotel" for 9th March 2013, where the system could not confirm the booking details on your website, and I had to spend 23 minutes with your (very
helpful) staff, but speaking to a costly 0800 number from a mobile. I did not understand why the normal easy booking procedure did not work?

I am not complaining and find your service very helpful

David Cawte Redhill RH1 6BA
([email protected])

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