Never EVER again. AVOID

I am due to fly to Bangkok on the 27th June. The flight was cancelled by the airline and lastminute.com failed to inform me of this cancellation. I only knew about the cancellation as a friend had booked the same flight through a different agency who rescheduled her flight in MARCH.

For weeks lastminute.com lied to me and told me that the flight was not cancelled even though I had received confirmation of the cancellation from the airline. After two months of phone calls and emails lastminute.com finally confirmed that the flight had been cancelled and presented me with the option of flying a day earlier on the 26th June. I accepted this offer to change flights on the 4th May 2016 and I am still awaiting confirmation over a month later...10 DAYS before I am due to leave.

I still have no idea what date I am flying or if I even am flying to Bangkok at all. I have paid good money for these flights and I need to know that my case is being treated as urgent by lastminute.com. The 'customer service' I have experienced has been appalling and I would strongly recommend that people avoid booking anything with lastminute.com.