Appalling Customer Service

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1.6 / 5
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Guest's review of Lastminute


“Appalling Customer Service”

Written on: 10/01/2014

I booked tickets to see Dirty Dancing through The sales adviser was very pushy & gave me completely false information so that i made the purchase. Afterwards, i called the theatre as he advised to see what seats i had been allocated & to change them if i wasn't happy with them, only to be told that this was not possible. I phoned to complain that i had been given incorrect information, was even given a transcript of the booking telephone call which clearly shows that what i was told was rubbish, yet they still deny that i was told anything incorrect & refuse to do anything about it. I would never use this company again.

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